Employee with a strong work ethic and dedication to a job well done. I am reliable and have interpersonal communication and managerial skills that continue to prove that I add value to every role I accept.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Innoeba Wellness
12.2022 - Current
Deliver customized healthy meals to clients with efficiency and accuracy.
Assistant Manager
Aces Wine and Spirits
05.2022 - Current
Delegated tasks to appropriate staff members for optimum productivity
Supported senior managers with day-to-day operational requirements
Maintained operational performance with skillful execution of opening and closing procedures
Supported recruiting, training, and professional development efforts
Coordinated employee schedules to provide adequate staff coverage
Provided performance and motivational feedback to employees
Conducted regular inventory checks and placed orders for supplies as needed
Managed daily operations of the store to ensure efficiency and productivity
Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports
Created promotional displays or events to increase product visibility and drive sales
Resolved customer complaints or issues in a timely manner
Implemented company policies and procedures consistently amongst staff members
Championed new policies and regulations to minimize production errors and incidents
Oversaw employee recruitment, training and onboarding processes.
Delivery Team Lead
La Piazza Pizzeria
06.2019 - Current
Created delivery routes and timelines to maintain efficiency and ensure prompt delivery
Provided exemplary service to customers by delivering orders promptly, answering questions and resolving issues pertaining to accuracy and quality
Communicated effectively with dispatch regarding delivery progress
Obtained receipts or signatures for delivered goods and collected payments.
Insurance Broker Internship
Ocia Insurance Agency
05.2023 - 08.2023
Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
Calculated quotes and educated potential clients on insurance options.
Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
Administrative Assistant
GD Group Services
11.2021 - 01.2022
Exercised professional administrative discretion when screening phone calls for executives in an effort to identify priority calls
Conducted research, collected and analyzed data to prepare reports and documents.
Seasonal Youth Baseball Coach
Long Island Baseball
06.2019 - 09.2019
Conducted drills and practices to help players develop proper techniques and improve athletic skills
Mentored players to develop a strong work ethic, good sportsmanship and a healthy lifestyle, especially in terms of fitness and nutrition
Monitored safety of group and individual training as well as the usage of equipment to avoid sports injuries and damage to facilities.
Education
Associates of Science Degree Program in Business Administration -
Nassau Community College
Garden City, NY
Bachelor of Science Degree in Business Management -
Farmingdale State College
Farmingdale, NY
05.2024
Bachelor of Science Degree Program in Business Administration and Management -
Concordia College
Bronxville, NY
01.2021
Skills
Microsoft Office Suite
Google Workspace
Multiple social media sites
Product and service knowledge
Industry knowledge
Problem-solving abilities
Workload Management
Client relationship management
Customer service orientation
Risk assessment
Time management
Policy Enforcement
Critical thinking
Money Handling
Customer Relations
Continuous Improvement
Scheduling and Coordinating
Computer Knowledge
Eligibility Requirements
Performance Management
Retail Experience
Effective Communication
Coursework
Management Theories & Practices
Business Law I
Entrepreneurship
Marketing Principles
Accounting I & II
Financial Markets and Institutions
Strategic Management
Investments
International Marketing
Management Information Systems
Entrepreneurship Course: Developed a business plan, including marketing strategies and price points for a food truck business
Related Experience
Gym member and fitness enthusiast (2021-present)
Varsity baseball and varsity football (2017-2020)
Junior varsity baseball and junior varsity football (2016-2017)
Extracurricular Activities
Tau Kappa Epsilon, MAL, Raised and donated over $15,000 for St. Jude's charity, Collected and donated over 30,000 perishable food items to LI cares, Raised and donated over $5,000 for breast cancer awareness, Raised and donated over $8,000 for Mothers against drunk driving, Recognized as a top chapter in the nation (out of 220)
Timeline
Insurance Broker Internship
Ocia Insurance Agency
05.2023 - 08.2023
Delivery Driver
Innoeba Wellness
12.2022 - Current
Assistant Manager
Aces Wine and Spirits
05.2022 - Current
Administrative Assistant
GD Group Services
11.2021 - 01.2022
Delivery Team Lead
La Piazza Pizzeria
06.2019 - Current
Seasonal Youth Baseball Coach
Long Island Baseball
06.2019 - 09.2019
Associates of Science Degree Program in Business Administration -
Nassau Community College
Bachelor of Science Degree in Business Management -
Farmingdale State College
Bachelor of Science Degree Program in Business Administration and Management -
Regional Transportation Supervisor at Zinnia Health and Wellness Center Health and Wellness WebRegional Transportation Supervisor at Zinnia Health and Wellness Center Health and Wellness Web