Anthony Contreras
Chicago,IL
Summary
Dedicated and customer-focused hospitality professional with proven experience in hotel operations, front desk service, and guest relations. Skilled in creating memorable guest experiences, resolving issues efficiently, and maintaining a welcoming environment that reflects the highest standards of service. Proficient at multitasking in fast-paced, team-oriented settings, and a commitment to professionalism, attention to detail, and exceeding guest expectations.
Overview
7
7
years of professional experience
Work History
Dog Handler
Chicago Pactive
06.2024 - Current
- Safe handling of dogs of different sizes and temperament
- Ability to maintain high energy levels during long shifts
- Understanding of canine behavior and body language
- Ability to assess dogs' temperaments and needs
- Familiarity with dog health signs (physical and behavioral)
- Ability to document and report on dog behavior, training progress, and health status
- Clear communication with dog owners and colleagues
Front Desk Agent
CountrySide Inn
12.2021 - 04.2024
- Multi tasking in a fast-paced environment
- Professional phone etiquette
- Strong communication skills
- Working closely with housekeeping, maintenance, and management
- Ability to adjust to changing schedules, guest needs, and unexpected challenges
- Managed guest check-ins and check-outs, ensuring smooth and efficient service while maintaining a open and welcoming demeanor
- Manage guest payments including cash and credit cards
Front Desk Agent
Hotel Julian
05.2018 - 10.2021
- Manage guest payments, including cash and credit cards, while maintaining accurate records and ensuring compliance with hotel policies
- Handled inbound and outbound calls, providing information, managing room availability, and assisting with guest inquiries
- Managed guest check-ins and check-outs, ensuring smooth and efficient service while maintaining a open and welcoming demeanor
- Assigned rooms based on guest preferences and availability, offering room upgrades when appropriate to enhance guest experience
- Resolve guest complaints and issues quickly and effectively, ensuring a possible outcome and guest retention
- Worked closely with team member to ensure smooth operations during busy check-in/check-out times and ensure guest satisfaction
- Coordinated with housekeeping, maintenance, and management to ensure that guest needs were met and issues were addressed promptly
Education
High School Diploma -
Rauner College Prep
01.2020
Business Management - undefined
National Louis
01.2022
Skills
- Conflict resolution
- Verbal and written communication
- Active listening
- Housekeeping
- Exceptional customer service
- Guest satisfaction focus
- Telephone etiquette
- Cash handling and POS systems
- Team collaboration
- Health and safety compliance
- Food and beverage knowledge
- Bartending
- Mixology
- Problem solving
- Organizational Skills
- Reliability and punctuality
Timeline
Dog Handler
Chicago Pactive
06.2024 - Current
Front Desk Agent
CountrySide Inn
12.2021 - 04.2024
Front Desk Agent
Hotel Julian
05.2018 - 10.2021
Business Management - undefined
National Louis
High School Diploma -
Rauner College Prep
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