Anthony Cooper

• All 5 car lines had double digit increases every year for 10 years. Decrease expenses in every department. Parts, service and Collision center
• Monitored financial performance through daily reports.
• Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
• Spearheaded marketing initiatives to increase customer awareness of dealership services and promotions.
• Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
• Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
• Reduced overhead costs without sacrificing quality through careful vendor selection and negotiation strategies.
• Started New and Pre-owned car clinic by-monthly, introducing customers to our Service, Parts, Collision center teams. Review maintenance and car care procedures.
• Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
• Elevated employee retention rates by cultivating a supportive work environment that fostered professional growth.
• Established strong relationships with manufacturers and vendors to negotiate favorable pricing on parts and services.
• Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
• Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Acura, Honda, Kia, GMC and Chevrolet certified.

• Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
• Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
• Directed fixed operations of Number-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
• Ensured consistent, high-quality customer service by implementing standardized processes and performance expectations across the fixed operations team.
• Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
• Boosted staff loyalty and reduced turnover with introduction of innovative programs.
• Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
• Maximized revenue potential by actively identifying up-sell opportunities during routine vehicle inspections.
• Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
• Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
• Drove optimization of client experience, surpassing corporate objectives and delivering additional Number% business growth.
• Ensured compliance with all industry regulations and manufacturer guidelines through diligent monitoring of procedures and documentation.
• Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
• Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
• Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
• Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
• Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
• Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
• Elevated employee retention rates by cultivating a supportive work environment that fostered professional growth.
• Monitored financial performance through daily reports.
• Checked employee and resource utilization for each department.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Dodge Chrysler Jeep & Ram Certified.

Consulting services Sales, Service, parts and collision center.

• This dealer was on the bottom 10 list for South East Toyota for several years. Within 6 months store was removed from the list and Won the Toyota presidents award 7 years in a row. Was appointed to the Toyota advisory board last 4 years with Toyota.
• Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
• Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
• Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
• Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.