Anthony Cordell
Glendora,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing many years of related experience.
Overview
4
4
years of professional experience
Work History
Regional Field Operations Manager
My Dad's Plumbing
12.2020 - Current
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Enhanced team collaboration for increased efficiency by providing regular training and development opportunities.
- Improved overall regional performance by implementing effective operational strategies and streamlining processes.
- Boosted customer satisfaction rates, addressing concerns promptly and effectively resolving issues.
- Increased employee retention rates through targeted recruitment efforts and comprehensive onboarding programs.
- Conducted regular audits of field operations, identifying areas for improvement and initiating corrective actions accordingly.
- Spearheaded safety initiatives, resulting in reduced workplace accidents and promoting a culture of safety awareness among staff members.
- Evaluated staffing needs to allocate resources effectively, ensuring all locations were appropriately staffed during peak periods.
- Advised upper management on operational challenges, contributing valuable insights towards overall business strategy formulation.
- Encouraged open communication across teams by establishing regular meetings to discuss progress, challenges, and successes.
- Championed process improvements that resulted in increased productivity levels without sacrificing quality standards.
- Maintained full compliance with company policies and federal regulations, ensuring a safe and legally compliant work environment for all employees.
- Implemented and maintained high standards of quality in all areas.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Oversaw work of personnel, with direct reports.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Whittier High School
Whittier, CA1994
Skills
- Plumbing Fixture Troubleshooting
- Pipe Repair Expertise
- Backflow Prevention Understanding
- Preventative Maintenance Planning
- Teamwork and Collaboration
- Continuous Learning Attitude
- Safety Protocol Adherence
- Problem Solving Aptitude
- Customer Service Excellence
- Water Heater Knowledge
- Gas Line Handling
- Soldering and Brazing Techniques
- Computer Literacy Basics
- Valve Repair Experience
- Sewer Line Inspection
- Decision Making Confidence
- Adaptability and Flexibility
- Project Management Fundamentals
- Pressure Regulation Familiarity
- Conflict Resolution Techniques
- Record Keeping Organization
- Emergency Plumbing Response
- Video Camera Inspection Usage
- Inventory Management Abilities
- Plumbing Code Compliance
- Attention to Detail Focus
- Professionalism and Ethics
- Waste Disposal System Knowledge
- Fixture Installation Mastery
- Pipe Cutting Precision
- Tool and Equipment Operation
- Job Estimation Accuracy
- Critical Thinking Capacity
- Drain Cleaning Proficiency
- Drainage Systems Repair
- Project Estimation and Bidding
- Remodels and New Construction
- Silver and Soft Solder Expert
- Codes Compliance
- Project Bids
- Skilled With Both Hand and Power Tools
- Plumbing
- Piping Installation
- Project Management
- Hand and Power Tools
- Emergency Response
- Troubleshooting
- Staff Management
- Cooperative Team Member
- Equipment Operation
- Estimate Preparation
- Plumbing Repairs
- System Testing
- Conflict Resolution
- Decision-Making
- Problem-Solving
- Safety Protocols
- Relationship Building
- Emergency Services
- Detail Oriented
- Plumbing Fixture Installation
- Code Compliance
- Drain Cleaning
- Basic Carpentry
- Commercial and Residential Jobs
- Residential Plumbing
- Preventive Maintenance
Timeline
Regional Field Operations Manager
My Dad's Plumbing
12.2020 - Current
Whittier High School
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