Anthony Cordts
Parma Heights,OH
Summary
Personable, driven, and organized professional with a proven track record in fast-paced environments, excelling as a collaborative team player who fosters a positive and cooperative atmosphere while demonstrating a strong work ethic. Experienced IT Support Representative with expertise in diagnosing and resolving issues related to computer systems and mobile devices, complemented by a keen understanding of usability and security concerns. Proficient in investigating and troubleshooting problems independently to ensure seamless user experiences, while navigating delivery routes efficiently and safely. Strong time management and organizational skills contribute to prompt deliveries, supported by solid knowledge of customer service principles that maintain positive client interactions.
Overview
9
9
years of professional experience
Work History
Delivery Associate
Amazon - Model Logistics
Solon Oh
03.2025 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Maintained accurate records of deliveries, vehicle maintenance, and fuel usage for reporting purposes.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Loaded truck and properly secured items to prevent damage for deliveries.
Warehouse Associate
Postle Industries
Cleveland, OH
01.2023 - 02.2025
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
IT Field Technician
Beacon Hill Staffing - Life Cycle Team
Independence, OH
03.2023 - 10.2023
- Installed, configured, and maintained IT equipment across multiple sites.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Managed inventory of hardware components, keeping track of equipment status and ensuring timely replacement when necessary.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
Call Center Operator
Intralot - Ohio Lottery
Strongsville, OH
01.2022 - 03.2023
- Guided customers through troubleshooting procedures to restore service and enhance user experience.
- Resolved technical issues efficiently, providing exceptional customer support through multiple communication channels.
- Reduced call times by using efficient troubleshooting techniques and providing clear instructions to customers.
- Documented and tracked customer interactions using CRM software for improved issue resolution.
- Provided after-hours support on a rotating basis, demonstrating flexibility and dedication to customer service excellence.
- Managed high levels of call flow and responded to technical support needs.
Malone Staffing - Temp Worker
Summerville, SC
03.2022 - 12.2022
- Recorded production details and accurately entered data into computerized systems.
- Attended regularly scheduled safety meetings and upheld protocol for lasting compliance and workplace health.
- Carried out individual work in various capacities to promote business and achieve assigned goals.
- Developed and established professional working relationships with staff from various levels both within and outside department.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Worked hard to learn required tasks quickly to maximize performance.
Patient Service Specialist
Cleveland Clinic - MyChart
Cleveland
02.2021 - 03.2022
- Maintained helpdesk and maintenance activities between customer calls.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Gathered customer feedback and worked to resolve specific concerns.
Productivity Consultant
Vitalyst LLC - Microsoft
Cleveland
09.2017 - 11.2020
- Assisted customers with instructional support and product troubleshooting.
- Supported customers with password resets and account customization.
- Opened service tickets for clients, documenting user information and description of problem.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Education
Associate of Applied Science - undefined
Sail University
Winter Park, FL01-2018
High School Diploma - undefined
Berea High School
Berea, OH07-2008
Skills
- Responsive to change
- Trustworthy team member
- Strong verbal communication
- Analytical problem solving
- Inventory management
- Analysis of customer support requirements
- Experienced with MS Office applications
- Timely task completion
- Effective issue resolution skills
- Thorough data tracking
- Attentive listening
Timeline
Delivery Associate
Amazon - Model Logistics
03.2025 - Current
IT Field Technician
Beacon Hill Staffing - Life Cycle Team
03.2023 - 10.2023
Warehouse Associate
Postle Industries
01.2023 - 02.2025
Malone Staffing - Temp Worker
03.2022 - 12.2022
Call Center Operator
Intralot - Ohio Lottery
01.2022 - 03.2023
Patient Service Specialist
Cleveland Clinic - MyChart
02.2021 - 03.2022
Productivity Consultant
Vitalyst LLC - Microsoft
09.2017 - 11.2020
Associate of Applied Science - undefined
Sail University
High School Diploma - undefined
Berea High School