ANTHONY CORONA
San Antonio,TX
Summary
Digital and Technical Product Manager committed to optimizing digital content compliance and governance. Leverages strong analytical skills to identify trends and enhance service processes for customer-facing platforms. Experienced in cross-functional collaboration to ensure timely delivery of compliant digital solutions.
Overview
15
15
years of professional experience
Work History
Digital / Technical Product Manager
USAA
San Antonio, TX
06.2026 - Current
- Submit Stakeholder Review Forms for public-facing website content and collaborate with Product Owners and Publishing Teams to verify content accuracy, resolve required updates, and ensure pages are ready for publication on the company website.
- Support USAA's centralized digital content management team by conducting periodic inspections of USAA websites to help ensure content is current and compliant with USAA and Legal requirements by state across lines of business.
- Filled in as Product Line Manager (PLL) for the Auto Insurance team, fact-checked and approved website fragments for customers and agents based on an internal database to verify compliance with rules and regulations.
Insurance Agent
USAA
San Antonio, TX
01.2023 - 06.2026
- Managed high-volume workflows, ensuring timely resolution of customer cases and adherence to compliance standards.
- Coordinated tasks across multiple systems, enhancing operational efficiency and meeting performance KPIs.
- Collaborated with internal teams to resolve issues, strengthening stakeholder communication and fostering teamwork.
- Analyzed customer data to identify trends, informing improvements in service processes.
Grocery Department Lead / Overnight Manager
H-E-B
San Antonio, TX
01.2012 - 01.2023
- Led nightly operations, coordinating team activities to ensure timely task completion and enhance operational efficiency.
- Managed inventory and vendor relationships to ensure consistent product availability.
- Implemented process improvements that streamlined operations and minimized delays.
- Supervised and coached team members, enhancing skills and contributing to stronger team performance.
Education
Bachelor of Business Administration - Cybersecurity
University of Texas At San Antonio
San Angelo, TX12-2024
Associate of Arts - Business Administration
Austin Community College
Austin, TX12-2020
Skills
- Digital content oversight
- Content Compliance
- Compliance Auditing
- Content governance
- Digital Experience Delivery
- Product Roadmapping
- Stakeholder coordination
- Stakeholder Communication
- Cross-Functional Collaboration
- Risk & Compliance Awareness
Personal Information
Title: Digital and Technical Product Manager
ADDITIONAL TRAINING
Business Analyst and Operations Certificate Texas A&M
Accomplishments
- Elite Eagle Q3 2024- Top Seller Performance
- Eagle Heart Q3 2024 - Top Customer Service Performance
Timeline
Digital / Technical Product Manager
USAA
06.2026 - Current
Insurance Agent
USAA
01.2023 - 06.2026
Grocery Department Lead / Overnight Manager
H-E-B
01.2012 - 01.2023
Bachelor of Business Administration - Cybersecurity
University of Texas At San Antonio
Associate of Arts - Business Administration
Austin Community College