ANTHONY CORRALES
Hialeah Gardens,FL
Summary
A highly motivated individual with a passion for IT security, eager to embrace fresh challenges. Possessing a strong work ethic, adaptability, and outstanding interpersonal abilities. Proficient in working autonomously and swiftly acquiring new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Technical Consultant
Cloud Software Group
Remote
05.2022 - Current
- Oversaw the management and administration of NetScalers, a FreeBSD kernel-based load balancing solution that is both a physical appliance and a deployed virtual appliance in either on-premises hypervisor or in most cloud-based solutions (AWS, Azure), served as the primary technical point of contact between myself and the customer, ensuring seamless functionality and performance optimization for top-tier enterprise clients and government entities
- Provided valuable insights and contributed expertise in load balancing and application delivery design, actively participating in strategic discussions to enhance client systems' performance and reliability
- Developed and implemented Bash scripts for task automation, including server certificate updates, streamlining and expediting critical processes while ensuring adherence to security protocols and industry standards
- Conducted proactive monitoring of NetScalers, promptly identifying and resolving performance bottlenecks such as memory, CPU spikes, and other vital metrics, ensuring uninterrupted service delivery for clients
- Utilized Wireshark for in-depth network analysis, employing the tool to troubleshoot issues and optimize network performance, showcasing a comprehensive approach to technical problem-solving
- Generated reports using Bash scripting, providing comprehensive analysis and summaries to aid in decision-making processes and facilitate informed strategies for enhancing system performance
- Conducted security assessments on the FreeBSD-based appliance, identifying and mitigating vulnerabilities to fortify client systems' defenses against potential threats effectively
- Leveraged advanced proficiency in the Unix terminal and operating systems to navigate FreeBSD environments adeptly, employing robust solutions and troubleshooting complex technical challenges effectively
- Cultivated strong client relationships, serving as a key consultant for troubleshooting and strategic guidance, ensuring client satisfaction and retention while delivering superior technical support
- Collaborated cross-functionally to contribute insights and recommendations, playing a pivotal role in refining product functionality and improving service delivery for enhanced client experiences.
Associate Restoration and Remediation Engineer
Tetra Defense – An Arctic Wolf Company
Remote
01.2022 - 05.2022
- Served as the primary technical point of contact for restoration efforts within a specialized Cyber Security and Incident Response framework, swiftly mitigating and resolving critical security incidents to ensure minimal disruption to client operations
- Identified, contained, and remediated security breaches and incidents, integrating restoration protocols seamlessly, ensuring prompt recovery while adhering to industry best practices and compliance standards
- Utilized tools such as Velociraptor DFIR and ImgBurn for efficient file gathering in forensic analysis
- Deployed and managed SentinelOne EDR, actively using the SentinelOne console to enhance endpoint security
- Applied advanced technical expertise, including Powershell and Bash scripting, for restoration and recovery tasks
- Applied advanced technical expertise to execute restoration and recovery tasks, contributing to the resilience and robustness of client systems post-incident, enhancing cyber resiliency, and minimizing potential future vulnerabilities
- Collaborated closely with cross-functional teams, including cyber forensics, threat intelligence, and incident response units, to strategize and implement restoration plans, ensuring comprehensive remediation of affected systems and fortifying defenses against future threats
- Conducted thorough post-incident analysis, identifying root causes and recommending proactive measures for system enhancement, contributing valuable insights to incident response procedures and refining restoration protocols
- Leveraged a combination of restoration methodologies and Cyber Security expertise to optimize incident recovery time, reducing operational downtime and ensuring continuity in mission-critical environments
- Served as a liaison between technical teams and stakeholders, providing detailed reports and assessments on restoration progress, fostering transparency, and trust while aligning with clients' security and business objectives
- Stayed abreast of evolving cyber threats and trends, actively participating in training sessions and knowledge-sharing initiatives to enhance the organization's incident response capabilities and restoration methodologies.
Lead Priority Engineer - Networking
Citrix Systems
Fort Lauderdale, FL
04.2016 - 12.2021
- Provided essential first response and administrator support for Citrix's NetScaler product line, encompassing NetScaler ADC and NetScaler Gateway with Storefront Integration, ensuring prompt issue resolution and maintaining system functionality
- Managed and closed an average of 30 support cases per week, demonstrating efficiency and dedication in addressing client queries and technical issues within established timelines
- Proficiently employed a variety of troubleshooting tools such as Bash scripting for log analysis, openssl for certificate management, telnet for TCP port testing, and WireShark for network trace analysis, effectively resolving technical challenges and ensuring system stability
- Supported and implemented diverse technologies, including SSL certificates, RSA Keys, LDNS, GSLB, Layer 2/3 configurations, LDAP, RADIUS, SNMP monitoring, load balancing, HTTP header manipulation, SAML, 2-factor Authentication, and FIPS, contributing to robust system configurations and functionality
- Provided adept support for add-on products, including Citrix ADM (analytics and monitoring tool) and Citrix WAF (Application Layer-based firewall), enhancing clients' system security and performance
- Recognized for proficiency and promoted to the Priority support team in July 2019, showcasing a commitment to continuous improvement and customer-focused solutions
- Streamlined operational processes by automating repetitive tasks using Bash scripting, contributing to enhanced operational efficiency.
IT Support Specialist
Modernizing Medicine
Weston, FL
01.2016 - 04.2016
- Provide end-user support in Mac/Windows hybrid enterprise environment
- Windows administrative duties included AD account management, GPO setup and implementation, and SCCM
- Solutions supported include Google Apps, FreeIPA SSO, Okta, Citrix GoToMeeting, Cauliflower Vest, Munki
- Secondary duties include setting up demonstrations of the product at trade shows for the sales team as well as fielding any technical queries for the product as well
- Provide end-user and back-end support for Asterix phone system.
Systems Administrator/IT Generalist
Global Personals
Miami Beach, FL
06.2012 - 01.2016
- Perform second-level support for all server class systems (Windows Server 2012, CentOS, Synology, FreeNAS, pfSense, Mac Server)
- Automate repeatable tasks with Microsoft Powershell scripting where possible
- Operating systems supported include Ubuntu, Centos, Mac OS X, and Windows 7 & 8
- Maintain WordPress websites hosted on CentOS both through admin GUI and shell
- Servers maintain and/or implemented include VirtualBox server hosted on Windows Server 2012, Windows 2012 Active Directory and File Server (DFS), CentOS 6.0, Synology, FreeNAS (open source solution based on FreeBSD), pfSense (open source solution based on FreeBSD)
- Other cloud-based solutions and services implemented and supported include ownCloud, SuiteCRM, Jabber chat server, and WordPress servers
- Implement and support company's Google Apps cloud-based solution (email bounce backs, inbox configuration, password resets, email reputation, MX records.)
- Windows OS Image managed and deployed via FOG, Norton Ghost, and Clonezilla.
Network Support Engineer
Q-Source Networks
Atlanta, GA
09.2011 - 06.2012
- Provided front-end first and second level support for technical related issues included Office 365 support and management, Exchange server issues, building new computers for deployment, Active Directory maintenance, restoring files from back-ups, remote VPN issues, and virus removal and repair
- Automated repeatable tasks with Microsoft Powershell scripting where possible
- Supported various types of OS's and devices including Windows, Mac, iPhone, iPad, Blackberry, and IP Phones (Altigen and 3CX)
- Back-end support included VMWare Servers through vSphere, managing and maintaining Exchange servers, Active Directory servers, and IIS and File servers
- Received and take on average 30 calls a day.
3rd Shift Help Desk Agent
NCR
Peachtree City, GA
09.2009 - 09.2011
- First level support for several NCR accounts (Hyatt, Continental, Amadeus, Netkey)
- Responsible for the upkeep and functionality of NCR kiosks and servers and SANs as well as dispatch of onsite techs when all troubleshooting has been exhausted
- Named account's agent of the month for November and December of 2009
- Answered 150 calls a week with 91% productivity and 15 minute handle time.
System Administrator
Diebold-Eras
Miami, FL
03.2006 - 02.2009
- Troubleshooted, diagnosed, serviced, maintained, implemented, and coordinated bank imaging software on both end-user and server sides
- Front-user support included dealing with cloud-based, communication issues, and phone support
- Server support includes maintenance and web site implementation (IIS 6 & 7) of ASP pages and security with Windows
- Also provided support and maintenance to Microsoft SQL 2000 & 2005 databases
- SQL support duties include, but not limited to, troubleshooting views, stored procedures, primary keys, and DTS packages
- Secondary duties included workstation deployment and configuration as well as setting up demonstrations of the product for the sales team as well as fielding any technical queries for the product as well
- Promoted to Diebold-Eras' System Administrator Team Leader in September 2007
- Team Leader responsibilities included QA testing of upcoming software releases (ASP, C++, C#) documentation of support and training materials for company's cloud-based banking solutions, and overseeing the productivity and performance of four level-one technicians
- QA testing involved detailed documentation of testing the use, installation, uninstallation, and implementation of product before the live date.
Technical Support Analyst
First Line Solutions
Doral, FL
01.2005 - 03.2006
- Troubleshoot and provide technical support for Amadeus: one of the leading selling platforms in the travel agency business
- OS's dealt with include Windows (98, XP, 2000) and Unix
- Took 40 calls a day/200 calls a week.
Level 1 Technical Support Engineer
The Answer Group
Fort Lauderdale, FL
08.2002 - 01.2005
- Troubleshoot and provide technical support for Gateway computer hardware and software over the phone
- OS's dealt with include Windows 95, 98, ME, and XP
- Provide technical support in both English and Spanish
- Productivity ratio above 93%.
Education
Associates - Business Administration
American Intercontinental University
01.2004
Skills
- FreeBSD UNIX, RHEL, Ubuntu, Mac OS X, Synology NAS, Windows
- Active Directory and LDAP
- Powershell Scripting
- Bash Scripting
- Wireshark Analysis
- Change Management
- Change Request Tracking
- Problem-Solving
- Log Analysis
- Regular Expressions
Certification
- ITIL 4 Foundation Level, 08/2022
- CompTIA Security+ SY0-601, 10/2021
- Linux Professional Institute Certification, 12/2017
- Citrix Certified Professional - Networking, 03/2017
- Citrix Certified Associate - Networking, 10/2016
- CCNA Certification, 01/2016
Timeline
Lead Technical Consultant
Cloud Software Group
05.2022 - Current
Associate Restoration and Remediation Engineer
Tetra Defense – An Arctic Wolf Company
01.2022 - 05.2022
Lead Priority Engineer - Networking
Citrix Systems
04.2016 - 12.2021
IT Support Specialist
Modernizing Medicine
01.2016 - 04.2016
Systems Administrator/IT Generalist
Global Personals
06.2012 - 01.2016
Network Support Engineer
Q-Source Networks
09.2011 - 06.2012
3rd Shift Help Desk Agent
NCR
09.2009 - 09.2011
System Administrator
Diebold-Eras
03.2006 - 02.2009
Technical Support Analyst
First Line Solutions
01.2005 - 03.2006
Level 1 Technical Support Engineer
The Answer Group
08.2002 - 01.2005
Associates - Business Administration
American Intercontinental University