Anthony Cortes
Wawa
Davie
5
years of professional experience
Dynamic customer service supervisor with a proven ability to enhance team performance and elevate customer satisfaction. Expertise in problem-solving, time management, and fostering positive relationships.
Work History
Customer Service Supervisor
2 Years 1 Month- Deliver outstanding service, resolve inquiries, and gather feedback with a smile.
- Team up with management to boost sales, manage expenses, merchandise product, and support Associate training.
- Keep our store safe, secure, and sparkling.
- Handle cash processes including bank deposits, lottery, and gift cards.
- Keep our shelves stocked and our inventory accurate.
- Welcome and manage vendor check-ins smoothly.
- Cycle Count product to maintain stock levels.
Team Supervisor
7 Months- Deliver outstanding service, swiftly handle inquiries, and gather valuable feedback.
- Uphold safety, security, quality, and operational standards.
- Spot opportunities for improvement and share them with your leadership team.
- Meet with store vendors and address any stock concerns.
- Manage the cleanliness and retail readiness of the store overnight.
- Ensure all equipment is working in tip-top shape.
Lead Customer Service Associate
2 Months- Led team in delivering exceptional customer service experiences, ensuring high satisfaction levels.
- Trained and mentored new associates on operational procedures and customer engagement techniques.
- Resolved customer inquiries and complaints promptly, fostering positive relationships with patrons.
- Handled all associate concerns with management.
Customer Service Associate
2 Years 8 Months- Welcome and assist customers with a smile, resolving any issues they have.
- Operate the cash register, handle payments, and keep the line moving.
- Stock shelves, manage fuel transactions, and prepare tasty food and drinks.
- Keep the store clean and follow all safety guidelines.
Education
High School Diploma
Skills
Problem-solving
Time management
Customer service
Multitasking and organization
Team building and leadership
Decision-making
Team leadership
Positive and constructive feedback
Relationship building
Delegating work
Complaint resolution
Issue resolution
Continuous improvement
Timeline
Customer Service Supervisor
Wawa
06.2024 - CurrentRead More
Team Supervisor
Wawa
11.2023 - 06.2024Read More
Lead Customer Service Associate
Wawa
09.2023 - 11.2023Read More
Customer Service Associate
Wawa
01.2021 - 09.2023Read More
Hollywood Hills High School
High School Diploma
Read More