Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Cortez

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed at companies like ADP. Excelled in enhancing client satisfaction and resolving complex issues, demonstrating exceptional teamwork, communication, and technical support skills. Achieved continuous improvement, turning challenges into positive outcomes through active listening and professionalism.

Overview

10
10
years of professional experience

Work History

Spec, Payroll & Platform

TriNet USA
02.2022 - Current
  • Serving as a front-line point of contact for resolving client's day-to-day challenges, including payroll entry/submission inquiries, use of the TriNet Platform, and collaborating with other internal TriNet teams to ensure client needs are being met.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Client Support Representative

ADP
05.2016 - 02.2022
  • Addressed phone and email inquiries from accounting representatives of small businesses to assist with payroll entry and submission inquiries, ADP dashboard use, front-line compliance inquiries.
  • First point of contact for client tax-related inquiries. (tax notices, amendments, adjustments, etc.)
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

IT Technical Support Representative

Time Warner Cable
07.2014 - 05.2016
  • Enhanced customer satisfaction by providing timely and effective IT support to clients.
  • Resolved technical issues for customers through remote assistance.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

No Degree - Business Administration

Texas College
Tyler, TX

Skills

  • Teamwork and Collaboration

  • Customer Service

  • Problem-Solving

  • Attention to Detail

  • Collaboration and communication

  • Effective Communication

  • Self Motivation

  • Professionalism

  • Continuous Improvement

  • Active Listening

Timeline

Spec, Payroll & Platform

TriNet USA
02.2022 - Current

Client Support Representative

ADP
05.2016 - 02.2022

IT Technical Support Representative

Time Warner Cable
07.2014 - 05.2016

No Degree - Business Administration

Texas College

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Anthony Cortez