Anthony Cortez
Customer Service Associate
West Palm Beach
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Seasoned Customer Associate with 4 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
4
4
years of professional experience
23
23
years of post-secondary education
2
2
Languages
Work History
Cashier
Whole Foods Market Inc
01.2024 - 02.2026
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs
Customer Service Associate
Rapids Water Park
06.2022 - 11.2023
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Addressed inquiries, resolved customer issues and managed customer relations.
Education
High School Diploma -
Forest Hill Community High School
West Palm Beach, FLAssociate of Science - Cyber Security
Palm Beach State College
Lake Worth, FL 05.2001 -
Skills
Computer and electronic savvy
Customer service
Team collaboration
Problem resolution
Customer support
Multitasking
Adaptability and flexibility
Calm under pressure
Education and Training
true
Timeline
Cashier
Whole Foods Market Inc
01.2024 - 02.2026
Customer Service Associate
Rapids Water Park
06.2022 - 11.2023
Associate of Science - Cyber Security
Palm Beach State College
05.2001 -
High School Diploma -
Forest Hill Community High School