Anthony Cosio
Romeoville,IL
Summary
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Bi-lingual Sales Rep
AT&T Wireless
10.2023 - Current
- Informed customers of promotions to increase sales productivity and volume.
- Recorded accurate and efficient records in customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Generated advertising brochure for vendor use.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to event marketing, sales and brand promotion.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Maintained tasting room retail area and created merchandise displays.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Identified retail teams' specific training requirements and delivered tailored training programs to meet needs.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
- Developed a deep understanding of customer service principles and customer service best practices.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Associate
Metro by T Mobile Authorized Retailer
04.2023 - 09.2023
- Run up sales, greet customers, hit the necessary quota
- Inform customers about the products and information on it, aiming for $1k worth of accessories sales weekly.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Consulted with businesses to supply accurate product and service information.
- Built diverse and consistent sales portfolio.
- Recorded accurate and efficient records in customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed, maintained and utilized diverse client base.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
Picker
S&S distribution company
06.2022 - 11.2022
- Orders are selected
- Main priority is to fulfill orders and locate products around the warehouse
- Put orders to their correct docks.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Scanned and verified UPC codes for all products to aid in identification.
- Sorted and organized items in designated areas for easy access.
- Verified proper labeling and identification on all orders before shipment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Followed safety protocols and procedures to minimize workplace accidents.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Compiled reports of cost factors such as labor, production and equipment.
- Planned and scheduled projects and directly performed installations.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Retail Sales Associate
Kohl's
08.2021 - 02.2022
- Help unload truck in mornings
- Restock all new products
- Assistant at Amazon returns
- Notify them about signing up for rewards plan
- Sales associate on the floor.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Axe throwing coach
Neon summer
07.2019 - 09.2019
- Trained customers to throw axes
- Kept track of the sales.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Assisted in developing marketing materials to promote coaching services.
- Developed relationships with clients to provide ongoing support and encouragement.
- Offered constructive feedback to clients to help reach goals.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Education
High school diploma -
Romeoville High School
Romeoville, ILSkills
- Friendly
- Outgoing
- Dedicated
- Respectful
- Creative
- Ability to learn new things
- Adaptability
- Cold-calling
- Sales process
- Lead Generation
- Time management abilities
- Customer Satisfaction
- Sales demonstration
- Sales Presentations
- Cross selling
- Persuasive Communication
- Bilingual customer advocacy
- Bilingual oral communication
- Bilingual in Spanish and English
- Sales closing
- Account development
- Network development
- Territory sales
- Lead prospecting
- Exceeds sales goals
- Prospecting and telemarketing
- Customer retention abilities
- Post-sales support
- Product merchandising and distribution
- Systems and software expertise
- Closing talents
- Product and service knowledge
- Sales strategy development
- CRM proficiency
- Lead database management
- Sales expertise
- Interpersonal communication skills
- Relationship selling
- Promotional planning
- Objection handling
- Product management and pricing
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved an increase of 30% by introducing OPUS for sales tasks.
- Collaborated with a team of 4 in the development of promotions.
Languages
Spanish
Native or Bilingual
Interests
- Attending meetings
- Going to the gym
- playing soccer
- Meeting new people
- learning new things
- traveling
Timeline
Bi-lingual Sales Rep
AT&T Wireless
10.2023 - Current
Sales Associate
Metro by T Mobile Authorized Retailer
04.2023 - 09.2023
Picker
S&S distribution company
06.2022 - 11.2022
Retail Sales Associate
Kohl's
08.2021 - 02.2022
Axe throwing coach
Neon summer
07.2019 - 09.2019
High school diploma -
Romeoville High School
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