Anthony Costa
Emerging Store Manager
New York
Summary
Dynamic Emerging Store Manager at Walgreens with a proven track record in maximizing sales and enhancing customer satisfaction. Skilled in employee training and operations management, I foster a positive team environment while implementing effective inventory strategies. Achieved significant profitability improvements through innovative merchandising and proactive problem-solving.
Overview
19
19
years of professional experience
Work History
Emerging Store Manager
Walgreens
02.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Approved regular payroll submissions for employees.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Education
Bachelor of Arts - Economics
City College of New York
New York, NY 05.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Store operations
Shift scheduling
Operations management
Problem-solving
Cash management
Friendly and positive
Timeline
Emerging Store Manager
Walgreens
02.2007 - Current
Bachelor of Arts - Economics
City College of New York
05.2001 -
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