ANTHONY COVINGTON

Parts Department Responsibilities

Customer Service and Administration

• Providing a friendly, outstanding customer experience in-person and over the telephone.

• Managing the customer parts order process and resolving any order discrepancies in a timely manner.

• Administering customer warranty parts return and process all required invoices and paperwork.

• Interfacing with/ assisting the engineering and operations departments, as needed

Inventory and Order Management

• Assisting the Parts Manager by ensuring inventory levels of parts are maintained.

• Receiving all incoming goods and checking against purchase order.

• Preparing and shipping customer orders, while ensuring order accuracy.

General Responsibilities

• Maintaining a clean and organized work-station.

• Covering the counter at other facilities when needed.

• Other duties as needed.

• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Contributed to team objectives in fast-paced environment.
• Achieved or exceeded company-defined sales quotas.
• Selected correct products based on customer needs, product specifications and applicable regulations.

• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Completed physical inventory counts each month.
• Unloaded shipments, reviewed merchandise, and tracked paperwork.
• Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory.
• Completed stock inventories to identify and address issues negatively impacting controls.
• Completed daily cycle counts to maintain accuracy of records.