Anthony Crandall
Phoenix,AZ
Summary
Highly motivated Sales/Operations Manager with 15 years of experience, offering extensive people management skills, driving sales increase and public interfacing abilities. Responsible for managing the daily sales and business operations, including monitoring activities of the sales and production channels, planning, purchasing, inventory management, and process development and improvement.
Overview
20
20
years of professional experience
Work History
Inside Sales Manager
Green Home Pest Control
02.2022 - 05.2023
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Updated accounts and maintained long-term relationships with clients.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Surpassed sales goals 30% annually with implementation of diverse sales tools and strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Branch Manager
Certus Pest Control
06.2021 - 12.2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Assistant General Manager
BJ's Wholesale
03.2019 - 06.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Trained new employees on proper protocols and customer service standards.
UNIT SALES & OPERATION MANAGER
Truly Nolen of America Inc
07.2013 - 12.2018
- Experienced multi-branch leader who can deliver exemplary P&L results including 60 consecutive months of double-digit profit and meticulously maintained payroll wages
- Mentored new Manager trainees resulting in placement of 8 Managers within high volume districts of the company
- Demonstrated ability to lead a team of 35 sales and operations persons that build and sustain 3,500+ Customer accounts on a monthly basis in a highly competitive market
- Implemented Technician training program focused on sales through adding on services and leveraging cross-selling opportunities
- Performed root-cause analysis to identify gaps and drive improvements across key selling and service metrics
- Implemented Sales processes for training, communicating, and tracking progress of sales persons within the district.
SALES & OPERATON MANAGER
Go Wireless, Verizon Wireless Premium Retailer
09.2012 - 06.2013
- Lead and assisted employees to successfully achieve business and personal sales goals while ensuring exemplary customer service that inspired repeat visits and expanded customer base
- Monitored emerging technology trends and advocated the team maintain strong knowledge of new wireless products, accessories, pricing plans, promotions and service features for Verizon Wireless to inform and influence Customer decision-making matching their needs and wants with the best device
- Responsible for inventory reconciliation, control, and driving sales to maximize movement compliant with inventory aging policies
- Performed human resource functions including recruiting, hiring, training and development, performance reviews and terminations.
OPERATON MANAGER
HH Gregg Electronics
01.2011 - 08.2012
- Lead and assisted employees to successfully achieve business and personal sales goals while ensuring exemplary customer service that inspired repeat visits and expanded customer base
- Demonstrated ability in providing exemplary customer service skills by solving customer problems, handling difficult customers effectively, and leading by example within the customer service team
- Analyzed device and accessories inventory levels and supported development of a replenishment strategy based on current sales trends to maintain margin and profit
- Performed human resource functions including recruiting, hiring, training and development, performance reviews and terminations.
DISTRICT SALES MANAGER
Wireless Center, Verizon Wireless Premium Retailer
02.2005 - 01.2011
- Responsible for managing business, 15 retail sales locations and maintaining cost-efficient operations
- Grew the sales and service team by partnering with talent, proactive career development of team, while maintaining culture and employee satisfaction
- Cultivated and preserved solid relationships with corporate account managers and
- Planned and directed district communication to sale and service team per the communication flow down method to ensure company initiatives were completed on time, on budget, and met or exceed customer expectations
- Facilitation of store visitation to support, train, guide and instruct store managers regarding sales and store operations
- Performed human resource functions including recruiting, hiring, training and development, performance reviews and terminations for 15 store locations
- Analyzed device and accessory inventory levels and supported development of a replenishment strategy based on current sales trends to maintain margin and profit
- Explored the status quo to identify inefficiencies and implemented key improvements to business operations
- Implemented Sales processes for training, communicating, and tracking progress of sales persons within the district.
WAREHOUSE MANAGER
States Industries LLC
03.2003 - 01.2005
- Oversaw warehouse operations
- Directed work processes and all daily warehouse operations
- Managed inventory control, receiving, material movement, and order processing
- Utilized expertise in budgeting, cost controls, safety compliance, employee scheduling, report generation and quality assurance
- Effective supervision and smooth transition between orders including high-profile time-sensitive ones
- Responsible for ongoing measuring and delivering on critical metrics including production per hour, effective veneer grading, and excellent Customer satisfaction.
Education
B.A / Youth -
Southern Indiana Baptist College
05.2003
Skills
Customer Service
Operations Management
Talent Development
Project Management
Product Knowledge
Statistical Analysis
Budgeting Project Planning
Problem Solving
Sales Training Communications
Microsoft Office Suite
Accomplishments
- President’s Club Award Winner #1 Branch Manager of year in 2015
Core Values Award Winner 4-year winner by upholding Truly Nolen of America’s Company Core Values
Manager Mentor Award Winner 4-year winner recognized as someone who mentors and develops people, including a first year Salesperson with an ROI above $450
Safety Award Winner 4-year winner for maintaining a high level of safety in the workplace
Contributor Award Winner Recognized for being an instrumental partner in contributing feedback and ideas to refine the process and relationship between the Admin Center and the Branch
Employee Retention Award Winner 4-year winner by achieving an annual employee retention rate of 92.5% or above
Timeline
Inside Sales Manager
Green Home Pest Control
02.2022 - 05.2023
Branch Manager
Certus Pest Control
06.2021 - 12.2021
Assistant General Manager
BJ's Wholesale
03.2019 - 06.2021
UNIT SALES & OPERATION MANAGER
Truly Nolen of America Inc
07.2013 - 12.2018
SALES & OPERATON MANAGER
Go Wireless, Verizon Wireless Premium Retailer
09.2012 - 06.2013
OPERATON MANAGER
HH Gregg Electronics
01.2011 - 08.2012
DISTRICT SALES MANAGER
Wireless Center, Verizon Wireless Premium Retailer
02.2005 - 01.2011
WAREHOUSE MANAGER
States Industries LLC
03.2003 - 01.2005
B.A / Youth -
Southern Indiana Baptist College
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