Anthony Cranfield
Ringgold,United States
Summary
Experienced professional with a strong background in retail management, skilled in team leadership, inventory control, and customer service. Demonstrates ability to foster collaborative environments and drive results through adaptability and reliability. Recognized for excellent communication and problem-solving skills, as well as ensuring smooth operations while maintaining the highest of standards. Experienced in making significant impacts by aligning store performance with organizational goals.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Old Navy
08.2024 - Current
- Determined to effectively lead and inspire others to learn and grow through coaching and mentoring
- Trained and mentored new employees on company policies, procedures, and product knowledge
- Conducted inventory management and maintained optimal stock levels to minimize out-of-stock situations and improve customer satisfaction
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Completed monthly profit and loss performance reports.
Omni Experience Manager / ASM
Belk
09.2023 - 08.2024
- As an Omni Experience Manager, I drive sales growth and profitability through the leadership of Buy Online Pickup in Store (BOPIS), Fulfillment, and overall Store Operations.
- This role supports the growth of the omni contribution to our total business in response to ever changing customer shopping patterns and requirement to reinvent the overall store experience.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Created and maintained detailed database to develop promotional sales.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Trained new personnel regarding company operations, policies and services.
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
Operations Manager
Belk
11.2022 - 09.2023
- The Operations Manager is responsible for the execution of all back of house functions in the store; including leading the operational process, unloading trailers, processing new receipts, price changes, merchandise return management, and housekeeping
- The Operations Team Manager is expected to achieve operations timelines and Carton per Hour (CH) and Units per Hour (UPH) goals
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Merchandising Manager
Belk
09.2021 - 11.2022
- The Merchandising Manager is primarily responsible to drive store sales through the execution of in-store merchandising standards
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Understanding company directives and the ability to interpret merchandise guidelines is essential to success in this role
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Operations Associate
Belk
08.2018 - 09.2021
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Managed inventory levels for optimal product availability and reduced waste.
Logistics Lead
Belk
07.2020 - 05.2021
- Evaluated third-party logistics providers regularly to ensure quality performance standards were met consistently.
- Enhanced customer satisfaction by ensuring timely delivery of products through constant communication with carriers and suppliers.
- Implemented a demand forecasting system that improved product availability while reducing excess inventory costs.
- Analyzed shipping data to identify trends and opportunities for improvement, driving continuous optimization efforts.
- Led cross-functional teams to identify process improvements, resulting in better supply chain management and cost savings.
- Reduced transportation costs by optimizing route planning and consolidating shipments.
- Spearheaded contingency planning efforts for potential supply chain disruptions, minimizing risks associated with unforeseen events.
- Ensured compliance with industry regulations and company policies through rigorous monitoring and training efforts.
Education
High School Diploma -
Heritage High School
Ringgold, GA08-2020
Skills
- English
- Operations
- Sales
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Staff supervision
- Employee scheduling
- Hiring and training
- Loss prevention
- Scheduling
Accomplishments
- Supervised team of 40 staff members.
- Increased overall store credit card application performance by 30% compared to the previous year.
- Increased sales by 30% by promoting store credit card sign-ups and recommending add-on purchases.
- reduce shortage by 75% within the first year.
Awards
- 01/2023, High Potential Leader, Belk
- 03/2023, Best of Belk 2023, Store manager and Regional Vice President
- 03/2021, Best of Belk 2021, Store Manager and Regional Vice President
- 03/2020, Best of Belk 2020, Store Manager and Regional Vice President
Timeline
Assistant Store Manager
Old Navy
08.2024 - Current
Omni Experience Manager / ASM
Belk
09.2023 - 08.2024
Operations Manager
Belk
11.2022 - 09.2023
Merchandising Manager
Belk
09.2021 - 11.2022
Logistics Lead
Belk
07.2020 - 05.2021
Operations Associate
Belk
08.2018 - 09.2021
High School Diploma -
Heritage High School
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