Anthony Criollo
BROOKLYN,NY
Overview
4
4
years of professional experience
Work History
Student Success Mentor
HEOP Student Success Mentor
09.2025 - Current
- Developed personalized mentoring plans to address individual student needs, fostering engagement and success for first-year students.
- Facilitated academic support sessions for diverse student populations to encourage networking among students.
- Monitored student progress, providing constructive feedback weekly to encourage continuous improvement.
- Collaborated with supervisors to identify at-risk students and implement targeted intervention strategies.
- Organized peer networking events, strengthening community ties and pushing for collaborative learning experiences.
Enterprise Access Management Intern
NYC Department of Social Services
07.2025 - 08.2025
- Worked with a group of 3 other interns and supervisors where we provided secure access to on-premises and Microsoft Entra ID cloud resources for over 15k employees and 40k+ business partners.
- Lowered the amount of active incidents from 2067 to 538 throughout the length of the internship
- Used Microsoft Azure and Active Directory to resolve common issues such as Multi Factor Authentication and Remote Access
- Used Group Policy Administering to grant privileged access to numerous resources across our large scale enterprise by managing the entire lifecycle of our user’s identity
- Collaborated with multidisciplinary teams to streamline case management processes and improve service efficiency.
- Analyzed client feedback to recommend improvements in service delivery models and support structures.
- Implemented time-saving techniques that improved overall workflow efficiency within the intern team.
Customer Sales Representative
Eastern Floral
05.2022 - 05.2025
- Loaded, unloaded, and moved material to and from storage and production areas within the Tri-State area.
- Maintained cleanliness and organization of work areas to ensure safety and uphold work standards.
- Operated hand tools and machinery to assemble floral arrangements efficiently.
- Assisted in organizing, tracking inventory, and restocking supplies daily.
- Coordinated with suppliers and buyers to effectively streamline operations during peak seasons.
Education
Bachelor of Science - Industrial Engineering
Rochester Institute of Technology
Rochester, NY05-2029
Advanced Regents High School Diploma - undefined
Orchard Collegiate Academy
06.2024
Skills
- Proficient in English and Spanish
- Effective team management
- Effective communication
- Collaborative teamwork
- Prioritization and scheduling
- Youth relationship building
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Student Success Mentor
HEOP Student Success Mentor
09.2025 - Current
Enterprise Access Management Intern
NYC Department of Social Services
07.2025 - 08.2025
Customer Sales Representative
Eastern Floral
05.2022 - 05.2025
Advanced Regents High School Diploma - undefined
Orchard Collegiate Academy
Bachelor of Science - Industrial Engineering
Rochester Institute of Technology