Anthony Crisostomo
Goodyear,AZ
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supply Chain Triage
Best Buy
Goodyear, AZ
11.2023 - 02.2024
- Support the TV Repair Team by being the main intake for junk out units during peak season with an average processing goal of 15-20+ units a day
- Provide feedback to the TV Team to identify opportunities to streamline the triage process and improve efficiency
- Process an average 5-10 weekly goal of RAs & Completes that are categorized in error as RedX
- Perform initial triage of units that are discovered not cracked to either Complete as functional or hand-off to the Repair Team to further investigate
- Assist all of the teams within the Service Team as needed with team lifts, lane organization, & research of units
IT Support Coordinator
Offerpad
Phoenix, AZ
11.2022 - 05.2023
- Assist employees with laptops running Windows 10, ensuring seamless operation through troubleshooting, maintenance, & technical support
- Diagnose and resolve technical issues on iPhones and iPads; ensuring seamless functionality & optimal user experience for employees
- Utilize Intune to perform provisioning & deprovisioning of company systems as part of the onboarding/offboarding process
- Perform shipping of laptops & peripherals to employees requesting replacement equipment
Security Analyst/Scrum Master
GoDaddy
Tempe, AZ
01.2017 - 08.2021
- Resolving incidents including, but not limited to: Antivirus alerts, internal/external phishing campaigns, social engineering & server intrusion
- Monitor key security intake channels including ticketing system, email, chat, & security monitoring tools to identify potential incidents
- Serve as an escalation & point of contact for a Tier 1 team for Low & Medium level alerts & incidents
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives & Reviews
- Created dashboards using various tools such as JIRA & Confluence, to track project metrics & milestones
- Removed impediments & protected team members from interruptions and distractions to maximize productivity
- Collaborated with other Scrum Masters across teams to ensure consistency in processes & tools used
Sales Associate
Express
Scottsdale, AZ
03.2015 - 04.2018
- Collaborate with a team of 50 workers to maximize store revenue on an average of $20,000 weekly goal
- Utilize selling skills to provide customer service to 100 customers; four days a week
- Provide occasional inventory checks to replenish 20% of merchandise on the sales floor
CSIRT - Intern
GoDaddy
Scottsdale, AZ
07.2016 - 12.2016
- Conduct entry level report generation, security event escalation & Tier 1 Triage
- Shadow senior analysts during critical & high level incidents to learn proper incident management & handling
- Monitored security dashboards and alerts for signs of malicious activity or anomalies within server environment; hand-off high risk threats to senior analysts for immediate investigation
Education
Some College (No Degree) - Year Up Program
Gateway Community College
Phoenix, AZSkills
- Collaboration
- Conflict Resolution
- Incident Response
- Triage
- Troubleshooting
- Confluence
- Jira
- ServiceNow
- Scrum
Certification
Certified ScrumMaster (CSM)
Timeline
Supply Chain Triage
Best Buy
11.2023 - 02.2024
IT Support Coordinator
Offerpad
11.2022 - 05.2023
Security Analyst/Scrum Master
GoDaddy
01.2017 - 08.2021
CSIRT - Intern
GoDaddy
07.2016 - 12.2016
Sales Associate
Express
03.2015 - 04.2018
Some College (No Degree) - Year Up Program
Gateway Community College