Summary
Overview
Work History
Education
Skills
References
Personal Information
Leadership Experience
Timeline
Generic

Anthony Crutch II

Sherwood,OR

Summary

Dynamic professional with a proven track record at Wilsonville Honda, adept in payroll processing and demonstrating exceptional communication skills. Excelled in roles requiring adaptability and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Expert in Microsoft Excel and team building, consistently achieving and surpassing sales and service targets.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

KAI USA
06.2024 - Current
  • Assist customers with product inquiries, orders, and troubleshooting, ensuring a positive experience with Kai USA products.
  • Resolve customer concerns via phone and email, ensuring timely order fulfillment, and accurate shipping.
  • Promote brand loyalty through expert product knowledge, and personalized recommendations.
  • Contribute to sales targets by upselling and cross-selling based on customer needs.
  • Perform data entry tasks, maintaining accurate customer records, and order details.

CV Service Advisor

Mercedes Benz Of Wilsonville
08.2023 - 12.2023
  • Acted as the primary liaison between customers and the service department, ensuring clear communication on repairs and service needs.
  • Assessed customer concerns, provided diagnostics, and delivered accurate repair cost estimates and timelines.
  • Utilized problem-solving and empathetic communication to resolve customer issues effectively.
  • Managed service scheduling, optimizing technician utilization, and minimizing customer wait times.
  • Provided ongoing support for service inquiries, guiding customers through warranty and service options.
  • Conducted high-volume upselling of additional services and products, driving revenue growth.
  • Managed and maintained accurate customer records, ensuring up-to-date service history and information.

Customer Service Representative

Wilsonville Honda
01.2019 - 08.2023
  • Skilled in customer service and sales, with a focus on communication and relationship-building.
  • Top salesperson at Wilsonville Honda, utilizing finance and CRM expertise to drive sales and customer loyalty.
  • Conducted vehicle presentations, demonstrating features and benefits to prospective buyers.
  • Managed customer inquiries, provided product information, and addressed concerns to close sales.
  • Assisted customers in selecting the right vehicle based on their needs and preferences.
  • Facilitated financing options and negotiated deals to meet customer needs.
  • Followed up with customers post-sale to ensure satisfaction and encourage repeat business

Human Resource Intern

Wilsonville Honda
03.2021 - 06.2023
  • Assisted with recruitment, including posting job ads, screening candidates, and scheduling interviews.
  • Managed employee records, and supported payroll and benefits administration.
  • Coordinated employee onboarding and training for smooth integration into the company culture.
  • Ensured compliance with company policies and legal requirements, including record-keeping.
  • Supported employee relations by addressing concerns and fostering a positive work environment.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Provided administrative support to the Human Resources department including filing, data entry and record keeping.
  • Conducted exit interviews and completed employment termination paperwork.

Office Assistant

Wilsonville Honda
01.2019 - 03.2021
  • Provided administrative support, including filing, scheduling, and managing communications.
  • Processed invoices, tracked expenses, and assisted with AR/AP functions.
  • Assisted HR with employee onboarding and paperwork for new hires.
  • Acted as the first point of contact for staff, ensuring office operations ran smoothly and efficiently.

Assistant Payroll Administrator

Wilsonville Honda
12.2017 - 12.2019
  • Processed payroll for over 100 employees, ensuring accuracy in compensation, taxes, and benefits.
  • Coordinated with HR to resolve payroll discrepancies, and provided timely reporting for upper management.
  • Assisted with month-end closing procedures, and helped streamline payroll processes using HRIS systems.
  • Supported benefits administration, including enrollment, changes, and employee inquiries.

Internal Service Advisor

Kuni Automotive
08.2016 - 12.2017
  • Advised customers on service needs, repairs, and maintenance for luxury vehicles.
  • Managed client relationships, ensuring clear communication, and satisfaction throughout the service process.
  • Collaborated with the service team to address customer needs and resolve issues quickly in a high-end, luxury environment.
  • Drove high-volume upselling of additional services and products, enhancing revenue opportunities.
  • Tracked progress of ongoing jobs to ensure completion within established timeframes.

Lead Valet

Kuni BMW
01.2013 - 08.2016
  • Managed the valet team in a high-traffic, luxury automotive environment, ensuring seamless customer experiences.
  • Coordinated vehicle movement and parking efficiently, maintaining high customer satisfaction.
  • Developed leadership skills by training new staff, providing feedback, and fostering teamwork.
  • Collaborated with the service and sales departments to ensure smooth operations and timely vehicle retrievals.
  • Handled high-stress situations professionally, ensuring safety for vehicles and customers.
  • Verified identification documents from drivers prior to releasing vehicles back into their possession.

Education

Bachelor of Arts - Human Resource Management

Portland State University
Portland, OR
06-2023

Skills

  • Payroll
  • Administrative duties
  • Microsoft Excel
  • Data Entry
  • AR/AP
  • Onboarding
  • Teamwork
  • Adaptability
  • Communication
  • Problem-solving
  • Labor Relations
  • Recruitment
  • Team Building
  • Appointment Scheduling
  • Multi-Line Phone systems
  • Account updating
  • Scheduling
  • Complaint resolution
  • Administrative support
  • Staff training
  • Dispute resolution
  • Document control
  • Verbal and written communication
  • Strategic sales

References

  • Jordan Thierry, Program Associate, (503) 544-3493, jthierry@funderscommittee.org, 221 NW 2nd Ave, Portland, OR, 97209
  • Taylor Reeves, Sales Manager, (503) 686-1079, treeves@wilsonvillehonda.com, 6795 SW Rollingwood Dr, Beaverton, OR, 97005
  • Audray Minneaweather, Human Resource Manager, (503) 703-8781, audray.minneaweather@oha.oregon.gov, 16767 SW Sarala St, Beaverton, OR, 97007

Personal Information

Title: Human Resource Specialist

Leadership Experience

Proven leader with expertise in communication, relationship-building, and team guidance. As top salesperson at Wilsonville Honda, I drove sales and customer loyalty using finance and CRM skills. In Service Advisor roles at Mercedes-Benz of Wilsonville and Kuni Automotive, I led teams to deliver exceptional service and resolve customer issues effectively.

Timeline

Customer Service Representative

KAI USA
06.2024 - Current

CV Service Advisor

Mercedes Benz Of Wilsonville
08.2023 - 12.2023

Human Resource Intern

Wilsonville Honda
03.2021 - 06.2023

Customer Service Representative

Wilsonville Honda
01.2019 - 08.2023

Office Assistant

Wilsonville Honda
01.2019 - 03.2021

Assistant Payroll Administrator

Wilsonville Honda
12.2017 - 12.2019

Internal Service Advisor

Kuni Automotive
08.2016 - 12.2017

Lead Valet

Kuni BMW
01.2013 - 08.2016

Bachelor of Arts - Human Resource Management

Portland State University

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Anthony Crutch II