Anthony Cruz
Los Angeles
Summary
Detail-oriented professional with 5+ year experience in customer support and complaint resolution. Strong communication skills, both verbal and written, facilitate effective collaboration with team members and customers. Committed to enhancing customer experiences in fast-paced environments. Bilingual professional with strong communication skills, able to effectively engage and build relationships with diverse audiences in both languages.
Overview
8
8
years of professional experience
Work History
Sales Associate
Jumbo Sales Co.
Vernon, CA
02.2020 - Current
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Packager
RR Donnelley
Compton, CA
01.2018 - 12.2019
- Coordinated inventory management, ensuring timely availability of materials for packaging operations.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Monitored quality control standards to maintain product integrity throughout packaging processes.
- Collaborated with team members to streamline packaging tasks and meet production deadlines.
Education
High School Diploma -
Youth Opportunities Unlimited High School
Los Angeles03-2016
High School Teaching
Los Angeles Trade Technical College
Los Angeles, CASkills
- Excel in customer service
- Experienced in addressing customer complaints
- Customer support
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Goal oriented
- Exceptional customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Jumbo Sales Co.
02.2020 - Current
Packager
RR Donnelley
01.2018 - 12.2019
High School Diploma -
Youth Opportunities Unlimited High School
High School Teaching
Los Angeles Trade Technical College