ANTHONY C. SIMMONS

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Consulted with customers to assess needs and propose optimal solutions.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

• Taking the restaurant from take out to full service setting up the back off the house changing recipes flow of the kitchen and the dinning room
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

• Accountable for updating and maintaining client's information and their account
• Achieve department goals and client quality assurance on a daily basis
• Responsible to numerous phone calls that involve payments and inquiries
• Pursued and processed payments for outstanding balances.
• Worked effectively under pressure to meet tight deadlines, prioritizing tasks according to urgency and importance.

• Facilitated knowledge sharing sessions among peers within the organization; contributing insights into best practices gleaned from extensive industry exposure over time.
• Evaluated client operations, identifying inefficiencies and recommending strategic improvements for increased productivity.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Responsible for greeting guests, suggestive selling and presentation of menu items
• Recognized for outstanding customer service and repeat visits from guests
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Maintain a sufficient level of knowledge to solve customer problems relating to customer refunds
• Submit work orders for service technicians and retail stores
• Responsible for receiving numerous inbound calls
• Average over a 100 calls per day
• Data entry for releasing refunds and new customer information

• Helping clients achieve financial freedom, build wealth and experience their financial goals with real estates by implementing intelligent mortgage, cash flow and home equity strategies
• Lender submissions
• Strategic resource working in conjunction with homeowners, first-time homebuyers, and move up homebuyers, senior citizens, real estate investors, Realtors, builders, attorneys, CPAs and financial advisors
• Responsible for customer service needs including: maintaining a portfolio of relationships and administering to the needs of those relationships, working with customers to solve any problems or questions and periodically meeting with customers, to discuss service needs and expectations

• Increased customer satisfaction through consistent delivery of exceptional dishes, resulting in positive reviews.
• Assisted Executive Chef in cost analysis and budget management, optimizing profitability without compromising quality.
• Ensured compliance with all health department regulations while maintaining a well-organized workspace for optimal efficiency.
• Evaluated employee performance regularly providing guidance towards improvement as necessary.

• Maintained well-organized mise en place to keep work consistent.
• Placed orders to restock items before supplies ran out.
• Handled and stored food to eliminate illness and prevent cross-contamination.
• Checked freezer and refrigerator prior to each shift to verify correct temperatures.
• Oversaw grill, stove, and oven, and cleaned equipment after every shift.
• Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
• Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
• Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

open new locations and train new employees in the front of the house and the back of the house everything from cooks to bartenders

• Promoted a collaborative atmosphere among team members, encouraging peer-to-peer mentoring and shared learning experiences.
• Implemented hands-on learning experiences within the store setting to reinforce key concepts and practical applications of newly acquired skills.
• Partnered with HR department to align in-store training initiatives with broader organizational goals, maximizing overall effectiveness of programs offered.