Anthony Cuevas
Dallas,TX
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
6
6
years of professional experience
Work History
Fulfillment Operations Supervisor
Asurion
08.2022 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Tracked company equipment, tools and technology to manage inventory.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Fulfillment Operations Specialist
Enjoy Technology
08.2021 - 08.2022
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Developed and updated tracking spreadsheets using Google Products.
- Tracked company equipment, tools and technology to manage inventory.
Delivery Sales Expert
Enjoy Technology
02.2019 - 08.2021
- Created and implemented sales strategies to successfully meet company targets.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Motivated and trained [Number] team members to meet and exceed sales goals through positive reinforcement.
- Drove team revenue totals by bringing in top sales numbers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Lead Barback
Mad Rex Restaurant Philadelphia
08.2017 - 01.2019
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Operated POS system to collect payments from customers.
Education
Certification in Web Development - Full Stack Web Developer
Zero To Mastery Academy
07.2023
High School Diploma -
Esperanza Academy Charter School
Philadelphia, PA06.2015
Skills
- Continuous Improvement Projects
- Databases
- HTML and XML
- JavaScript
- React
- Express Js
- Escalation and Troubleshooting
- Organization
- Best Practices and Methodologies
- Critical Thinking
- Project Goals and Milestones
- Active Listening
Timeline
Fulfillment Operations Supervisor
Asurion
08.2022 - Current
Fulfillment Operations Specialist
Enjoy Technology
08.2021 - 08.2022
Delivery Sales Expert
Enjoy Technology
02.2019 - 08.2021
Lead Barback
Mad Rex Restaurant Philadelphia
08.2017 - 01.2019
Certification in Web Development - Full Stack Web Developer
Zero To Mastery Academy
High School Diploma -
Esperanza Academy Charter School