Anthony C. Ugoaru

Spearheaded digital transformation initiatives for Fidelity, enhancing customer experience and achieving significant paperless office and reduced call center volume goals.

EFT

• Led the redesign of Fidelity's Electronic Funds Transfer (EFT) process, implementing a fully digital solution that reduced manual processing time by 75% and decreased paper-based transactions by 90%.
• Engineered a Camunda BPMN-driven backend workflow system that automated document processing and authorization, resulting in a 60% reduction in processing errors and improved compliance with financial regulations.
• Integrated RESTful APIs to enable seamless bank document uploads, reducing customer wait times from days to minutes.
• Collaborated with business analysts and compliance teams to ensure the solution met all regulatory requirements while maintaining high-security standards.

Life Event

• Forefront developers of the BPMN-based Life Events (L.O.L.O.) notification system using Spring Boot and Camunda BPM, integrating REST APIs and microservices architecture to automate information consolidation for deceased customer accounts, improving support for bereaved family members during critical life events.
• Implemented real-time event processing and automated workflow orchestration, resulting in 40% faster response times and reduced account processing times.
• Enhanced system reliability through comprehensive unit testing (90% + coverage) and monitoring using ELK stack.

• Developed and delivered a C#-based software application visualizing comparative vehicle emission data (2019 National Vehicle and Fuel Emissions Testing data), presented to students and published.
• Performed in-depth data analysis of complex vehicle emission datasets, enabling effective visualization and comparison.
• Created dynamic graphs leveraging C# for intuitive and impactful data presentation.