Anthony Cushion
Katy
Summary
Senior Project & Delivery Manager (PMP) with 10+ years managing complex technology and SaaS initiatives from planning through execution and delivery. Experienced in Agile and Waterfall methodologies, risk management, stakeholder engagement, and process optimization. Adept at leading cross-functional teams, aligning projects with strategic business goals, and consistently delivering measurable results while exceeding expectations in dynamic, fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager
Tamarack Technology, Inc.
02.2025 - 11.2025
- Transitioned from full-time (Feb–Aug 2025) to part-time (Aug–Nov 2025) as a result of company performance, maintaining critical functions and client support during the adjustment period.
- Established foundational procedures and delivery frameworks for a newly launched Professional Services team, enabling smoother onboarding and consistent execution across projects.
- Led the end-to-end delivery of strategic, client-facing projects using Agile and Waterfall methodologies, consistently meeting timelines and budget expectations in dynamic environments.
- Developed and implemented a structured reporting cadence, delivering weekly external and bi-weekly internal reports to improve project transparency, executive visibility, and risk mitigation.
- Enhanced stakeholder communication and alignment by proactively identifying risks, escalating issues appropriately, and providing clear, actionable updates to leadership and clients.
- Built and administered complex project boards in Jira and Monday.com, driving collaboration, prioritization, and real-time visibility into project progress and resource utilization.
- Facilitated daily stand-ups and led milestone meetings with cross-functional teams and senior stakeholders, maintaining momentum and accountability throughout the project lifecycle.
Project Manager
CNG Holdings, Inc.
05.2023 - 11.2024
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Directed cross-functional project teams, fostering collaboration and resolving conflicts to maintain a productive and positive work environment across all phases of the project lifecycle.
- Developed and executed strategic project plans, aligning project goals with broader business objectives and ensuring delivery of high-quality results on time and within budget.
- Ensured strict compliance with regulatory requirements, proactively monitoring legal and industry standards throughout all project phases.
- Led stakeholder engagement through regular planning and status meetings, aligning priorities and managing expectations across departments.
- Minimized scope creep by implementing change control procedures and keeping projects focused on original goals and budget constraints.
- Monitored project health using KPIs and adjusted resources and timelines as needed, supporting consistent project momentum.
- Delivered concise, actionable project status updates to executive leadership and key stakeholders, improving transparency anddecision-making.
Project Manager
Forward Financing
08.2022 - 05.2023
- Served as Scrum Master, facilitating Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and sprint reviews to support iterative development and continuous improvement.
- Provided technical and operational guidance to resolve project roadblocks, ensuring that teams met delivery timelines and maintained quality standards.
- Collaborated with cross-functional teams including engineering, product, and operations to proactively identify project risks and implement mitigation strategies.
- Monitored project milestones and sprint progress, adjusting plans and resources as needed to keep deliverables aligned with deadlines and stakeholder expectations.
- Delivered timely and detailed project updates to senior leadership, enhancing visibility into project performance and overall portfolio health.
Project Manager
Progressive Leasing
07.2021 - 08.2022
- Led strategic, enterprise-level initiatives involving product, engineering, operations, and business teams, ensuring alignment across multiple disciplines.
- Drove stakeholder engagement and alignment, building consensus among business leaders, Agile teams, and technical partners to support project goals.
- Communicated complex technical and business challenges in clear, concise formats tailored to both technical teams and non- technical stakeholders.
- Managed project delivery across full lifecycle, from planning and requirements gathering to execution, change management, and post-launch retrospectives.
- Identified operational inefficiencies and process gaps, working with cross-functional teams to develop and implement long-term solutions that improved delivery speed and quality.
- Verified quality of final deliverables, ensuring conformance to client expectations and company standards before release.
Software Project Manager
NextCapital
06.2020 - 04.2021
- Managed multiple concurrent software implementation projects, delivering high-quality results under tight timelines and shifting priorities.
- Led project meetings and standups, providing transparency through regular progress reporting, risk tracking, and issue resolution.
- Collaborated with designers, engineers, and product managers to align technical execution with product vision and business needs.
- Built strong relationships with clients and internal teams, supporting long-term client satisfaction and successful ongoing partnerships.
- Oversaw technical project implementations, ensuring seamless delivery and post-launch support readiness.
Implementation Project Manager
Toast
12.2019 - 04.2020
- Owned end-to-end implementation of client-facing technology solutions, from project kickoff to post-launch support.
- Defined project scope, deliverables, milestones, and resource requirements, ensuring all stakeholders were aligned and prepared for successful execution.
- Managed project scope and change control, documenting updates and communicating impacts to clients and internal teams.
- Established tools and checklists to track project progress, enabling repeatable, high-quality implementations across the team.
- Documented best practices and lessons learned, contributing to continuous improvement in delivery standards.
Implementation Manager
Hireology
09.2018 - 12.2019
- Managed 15+ concurrent implementation projects, developing project roadmaps and aligning delivery with customer goals and internal business requirements.
- Provided weekly client and stakeholder updates, including detailed project plans, risk summaries, and action items to ensure alignment and accountability.
- Advised clients on system configuration and hiring workflows, reducing time-to-hire and improving end-user adoption rates.
- Resolved technical and process-related issues, enhancing the overall customer onboarding experience and long-term productutilization.
Implementation Specialist
EZLinks Golf, LLC
09.2016 - 09.2018
- Led on-site installations and software configurations, ensuring seamless implementation of systems for golf course clients nationwide.
- Delivered end-user training and post-go-live support, contributing to high levels of customer satisfaction and system adoption.
- Collaborated with internal implementation and support teams to troubleshoot deployment challenges and maintain projecttimelines.
- Acted as a subject matter expert on proprietary software and hardware products, helping clients optimize system functionality.
Product Support Specialist
TBI, Inc.
02.2014 - 09.2016
- Managed customer service inquiries and technical troubleshooting, supporting clients both over the phone and on-site.
- Generated pricing proposals and quotes, advising clients based on provider offerings and product requirements.
- Escalated service issues appropriately, ensuring timely resolution and maintaining strong client relationships.
- Maintained up-to-date certifications across product lines and contributed to the internal knowledge base.
Education
Bachelor of Arts - Communications
DePaul University
Chicago, IL06-2013
Skills
- Project Lifecycle Management (Waterfall, Agile, Scrum, etc)
- Cross-Functional Team Coordination
- Risk Identification & Mitigation
- Process Improvement & Standardization
- Client-Facing Project Delivery
- Project Reporting & KPI Tracking
- PMP-Certified Project Leadership
- Strategic Planning & Execution
- Scope, Time & Budget Management
- Change Management & Organizational Readiness
- Jira, Mondaycom, Asana, Confluence, Smartsheet
Certification
- PMP - Project Management Professional
Timeline
Project Manager
Tamarack Technology, Inc.
02.2025 - 11.2025
Project Manager
CNG Holdings, Inc.
05.2023 - 11.2024
Project Manager
Forward Financing
08.2022 - 05.2023
Project Manager
Progressive Leasing
07.2021 - 08.2022
Software Project Manager
NextCapital
06.2020 - 04.2021
Implementation Project Manager
Toast
12.2019 - 04.2020
Implementation Manager
Hireology
09.2018 - 12.2019
Implementation Specialist
EZLinks Golf, LLC
09.2016 - 09.2018
Product Support Specialist
TBI, Inc.
02.2014 - 09.2016
Bachelor of Arts - Communications
DePaul University