ANTHONY DANDRIDGE
Rancho Cucamonga,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
Work History
Claims Adjuster
Mercury Insurance
Rancho Cucamonga, CA
01.2020 - Current
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
Store Manager
CVS Health
Greater Los Angeles Area, California
01.2017 - 11.2019
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Supervised staff of up to 10 employees and conducted performance reviews.
- Assisted in recruiting, hiring, training, and developing new team members.
- Scheduled employee shifts to optimize sales productivity and minimize labor costs.
- Addressed customer complaints in a timely manner to maintain positive relationships.
- Analyzed market trends and competitor activity to identify opportunities for growth.
- Ensured compliance with all applicable laws regarding safety regulations.
Executive Team Leader
TARGET
Ontario, California
01.2015 - 01.2017
- Responsible for coordinating day to day team activities, training and supervising support staff, workflow coordination, coordinating product flow, inventory management, expense control, and handling a wide variety of special projects
- Has managed smooth, efficient, and cost-effective team operations during tenure in position
- Involved in all aspects of logistics planning, and ensures timely and accurate logistics operations
- Recruits, trains, supervises, and mentors all levels of personnel.
Senior Team Leader/Key Carrier
TARGET
Rancho Cucamonga, California
01.2013 - 01.2015
- Responsible for managing daily team operations, staff training and supervision, inventory control, processing shipments, ensuring order accuracy, evaluating staff member performance, and other managerial functions
- Supervised, trained, and coached team members to ensure all in-stock and productivity goals were met
- Ensured the consistent accuracy of all orders and inventory.
Sergeant
UNITED STATES ARMY
Fort Stewart, Georgia
01.2003 - 01.2009
- Responsible for overseeing unit operations, staff training and supervision, inventory management, vehicle fleet maintenance, staff evaluation, report preparation, and other related assignments
- Honorably discharged
- Recipient, Good Conduct Medal;, Army Commendation Medal, Global War on Terrorism Service Medal, Army Service Ribbon, and Combat Action Badge.
Education
Bachelor of Arts - Business Administration
University of La Verne
La Verne, CA03.2024
High School Diploma -
Alta Loma High School
Alta Loma, CA06.2003
Skills
- Has more than ten years of top, diversified experience, holding positions of increasing scope and responsibility
- Strong background in many areas including management, operations, strategic planning, project management, staff training and development, logistics, inventory control, safety compliance, and customer relations
- Hard-working and driven, while highly-experienced in operations management, and is proven in consistently meeting all organizational and project goals and expectations
- Well-versed in developing and implementing new programs and processes which meet with consistent success
- Excellent organizational, communication, and people skills
- Thrives in a busy, fast-paced working environment
References
References available upon request
Timeline
Claims Adjuster
Mercury Insurance
01.2020 - Current
Store Manager
CVS Health
01.2017 - 11.2019
Executive Team Leader
TARGET
01.2015 - 01.2017
Senior Team Leader/Key Carrier
TARGET
01.2013 - 01.2015
Sergeant
UNITED STATES ARMY
01.2003 - 01.2009
Bachelor of Arts - Business Administration
University of La Verne
High School Diploma -
Alta Loma High School