Anthony D Arguello
San Antonio,TX
Summary
Professional program analyst who excels in delivering actionable insights and driving process improvements. Known for collaborative teamwork and achieving impactful results in dynamic environments. Expertise in data analysis, problem-solving, and program evaluation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Analyst – VHA Office of Healthcare Transformation
Office of Healthcare Transformation (OHT) – United States Federal Government
08.2022 - Current
- Drive cross-functional project planning and execution, ensuring alignment with VHA goals and timelines
- Implement change management strategies to enable smooth adoption of initiatives
- Build and sustain stakeholder relationships through clear, consistent communication
- Promote collaboration, knowledge sharing, and effective teamwork across project teams
- Identify risks and develop mitigation strategies to minimize impact
- Proactively resolve issues to maintain project momentum
- Manage project artifacts, including the Integrated Master Schedule (IMS), and deliver leadership status report
Chief, Patient Experience– Organizational Experience Service
South Texas Veteran Affairs Health Care System (STVHCS)
08.2020 - 08.2022
- Enhanced Veteran experience by implementing and refining Veteran-Centric Care initiatives
- Directed 101 FTE and managed an annual operating budget of ~$4M
- Analyzed Survey of Healthcare Experiences of Patients (SHEP) and Strategic Analytics for Improvement and Learning (SAIL) data to assess performance
- Developed targeted action plans to improve SHEP and SAIL Experience Domain scores
- Created and executed multi-year business and activation plans to advance service goals
- Established strategic short- and long-term plans for each section within the service
Executive Assistant to the Assistant Director(s) – Director’s Office
South Texas Veteran Affairs Health Care System (STVHCS) – United States Federal Government
04.2018 - 08.2020
- Tracked high-priority activities for direct reports to Assistant Directors
- Served Assistant Director/Chief Facilities Executive (Apr 2018 – Nov 2019)
- Served Assistant Director/Chief Experience Officer (Nov 2019 – Aug 2020)
- Coordinated Assistant Directors’ services in preparation for external accreditation reviews
- Collaborated across services to establish operational goals and drive organizational efficiencies
- Researched statistical and policy data to develop recommendations for Executive Leadership
Facility Planner/Executive Assistant to the Assistant Director – Director’s Office
South Texas Veteran Affairs Health Care System (STVHCS) – United States Federal Government
10.2015 - 04.2018
- Developed a strategic space master plan for STVHCS, including SCIP submissions for future construction projects and funding requests
- Oversaw space utilization, office moves, and furniture acquisitions across the healthcare system
- Coordinated with Engineering, Safety, and Environmental Management Service (EMS) to prepare for external accreditation reviews
- Directed the A/E design process to ensure alignment of future construction projects with STVHCS priorities
- Designed and awarded a Major Replacement Lease
- Level: GS-0301-12 40+ hours per week
MCA Site Manager
MCA Site Manager – Data Management Service, Decision Support System (DSS)/Managerial Cost Accounting (MCA)
01.2013 - 10.2015
- Supervised DSS/MCA team members at STVHCS and Valley Coastal Bend Health Care System, ensuring compliance with national standards and alignment with local priorities.
- Oversaw data validation and cost management processes to ensure accurate reporting and reliable decision support
- Managed costing principles, workload capture, and physician productivity metrics to improve financial and operational outcomes
- Supervised routine monthly processing, internal audits, data validation, annual budget preparation, and fiscal year conversions
- Prepared and delivered workload and cost analysis reports to senior leadership for strategic planning
- Level: GS-0343-12 40+ hours per week
DSS Management Analysts – Financial Management Service, Decision Support System (DSS)
New Mexico Veterans Affairs Health Care System (NMVAHCS) – United States Federal Government
08.2008 - 01.2013
- Maintained an integrated cost management system to provide physicians and executives with insight into cost–quality relationships, improving care delivery
- Conducted training sessions for Service Chiefs and Department Managers on cost behavior, budgeting, clinic mappings, and cost centers
- Updated monthly cost data for all service departments, ensuring accuracy and accountability
- Reviewed and managed monthly processing, internal audits, data validation, budget preparation, and fiscal year transitions
- Level: GS-0343-7/9/11 40 hours per week
Accountant – Financial Management Service, Accounting
New Mexico Veterans Affairs Health Care System (NMVAHCS) – United States Federal Government
01.2008 - 08.2008
- Reviewed and reconciled daily and monthly reports to validate all patient accounting system and general ledgers were balanced
- Maintained and monitored Work in Progress (WIP) accounts, coordinating with Engineering Service to review and reconcile all capitalized building projects in process
- Level: GS-0560-5 40 Hours per week
Student Trainee – Financial Management Service, Medical Records
New Mexico Veterans Affairs Health Care System (NMVAHCS) – United States Federal Government
02.2007 - 01.2008
- Reconciled bills and payments on accounts to ensure accuracy and compliance
- Processed and verified refunds in accordance with federal and facility guidelines
- Level: GS-0599-04 25+ hours per week
Education
FAC-P/PM Mid-Level -
08.2024
Master of Business Administration - Marketing Emphasis
Texas A&M University-Corpus Christie
05.2023
Leadership Development Institute (LDI) - undefined
01.2015
VISN 17 Lean 6 Sigma Black Belt - undefined
01.2015
Bachelor of Business Administration - Accounting Emphasis
University of New Mexico
12.2007
Skills
- Skill in leading teams with diverse functional expertise
- Proficiency in managing projects and meeting deadlines
- Capability to produce high-level project documentation
- Expertise in analyzing data and developing actionable strategies
- Skill in implementing documented procedures effectively
- Adept at building and maintaining positive relationships across all organizational levels
- Extensive knowledge of a wide range of software applications
- Strategic planning
- Business process improvement
- Requirements gathering
- Risk assessments
- Proficient in [software]
- Budget planning
Certification
- [Area of expertise] License - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Program Analyst – VHA Office of Healthcare Transformation
Office of Healthcare Transformation (OHT) – United States Federal Government
08.2022 - Current
Chief, Patient Experience– Organizational Experience Service
South Texas Veteran Affairs Health Care System (STVHCS)
08.2020 - 08.2022
Executive Assistant to the Assistant Director(s) – Director’s Office
South Texas Veteran Affairs Health Care System (STVHCS) – United States Federal Government
04.2018 - 08.2020
Facility Planner/Executive Assistant to the Assistant Director – Director’s Office
South Texas Veteran Affairs Health Care System (STVHCS) – United States Federal Government
10.2015 - 04.2018
MCA Site Manager
MCA Site Manager – Data Management Service, Decision Support System (DSS)/Managerial Cost Accounting (MCA)
01.2013 - 10.2015
DSS Management Analysts – Financial Management Service, Decision Support System (DSS)
New Mexico Veterans Affairs Health Care System (NMVAHCS) – United States Federal Government
08.2008 - 01.2013
Accountant – Financial Management Service, Accounting
New Mexico Veterans Affairs Health Care System (NMVAHCS) – United States Federal Government
01.2008 - 08.2008
Student Trainee – Financial Management Service, Medical Records
New Mexico Veterans Affairs Health Care System (NMVAHCS) – United States Federal Government
02.2007 - 01.2008
Master of Business Administration - Marketing Emphasis
Texas A&M University-Corpus Christie
Leadership Development Institute (LDI) - undefined
VISN 17 Lean 6 Sigma Black Belt - undefined
Bachelor of Business Administration - Accounting Emphasis
University of New Mexico
FAC-P/PM Mid-Level -
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