Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Dascenzo

Columbus

Summary

PROFILE

Customer Service/IT Professional with approximately 20 years of experience managing projects and relationships with fortune 500 clients at multiple advertising agencies. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently surpassed deadlines and saved costs while increasing profits.

Overview

23
23
years of professional experience

Work History

Long Term Certified Substitute Teacher

ESC Of Central Ohio
03.2020 - Current
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.


Lead Test Coordinator/Consultant

Grey Group
04.2012 - 02.2020
  • Worked as the sole Project Manager/QA Analyst within the Grey Group Studio.
  • Responsibilities included leading a team of developers to create a in house video game. Worked with developers on the design of the video game.
  • Design test plans, test cases, executing test cases, managing the defect process, and reporting testing results on a daily basis to Management and Producers.
  • Main clients and projects included the implementation of landing pages, email blasts, banners and apps for Radio Shack, Canon, Ally, Lilly, GCG, TJ Max and Hawaiian Tropic.

Lead Test Coordinator/Consultant

Arc Worldwide/Leo Burnett
08.2009 - 04.2012
  • Responsibilities included creating test plans, test cases, executing test cases, managing the defect process, and reporting testing results on a daily basis to project managers, business analysts, creative leads, management and clients.
  • Main clients and projects included Purina, Pro Plan, Fancy Feast, McDonalds, Allstate, Maytag, Whirlpool, Avatar, DeVry, Coke, Sealy, Frosted Flakes and Kellogg's.


Successful testing, launch and management of various projects:

  • McDonalds Avatar Augmented Reality site and game.
  • Purina's Wagworld.com.
  • Ongoing maintenance for Purina's Wagworld.com.
  • Sealy In Bed app for the Android and IPHONE.
  • Maytag Faces of Dependability app for Facebook.
  • Ongoing maintenance for Maytaghomedepot.com, Devry.edu, Proplan.com, Fancyfeast.com and Kellogs.com.

Lead Test Coordinator/Consultant

Aspen Marketing Services
02.2008 - 08.2009
  • Smart Touch 2 Implementation: Responsibilities included travelling to San Diego 1 week prior to testing along with 6 consecutive weeks during testing and implementation. Participated in requirements meetings with project stakeholders and upper management prior to and during the project lifecycle.
  • In addition to coordinating testing efforts I assisted the San Diego team with learning how to use Caliber RM, HP Quality Center, and learning Aspens Processes.
  • Automated testing validated client initiated enrollments and customer service initiated enrollments through their website.
  • Worked with multiple QA team members and developers to test AT&T, General Motors, and Qwest enhancements.
  • Assisted QA Team with learning how to use Mercury Quality Center.

Lead Test Coordinator

HSBC Finance Corporation
09.2003 - 09.2007
  • Coordinate all testing efforts involving enhancements to new and existing systems. Responsibilities included working with project stakeholders, project managers and the development team to create business scenarios, create documents using the UML Methodology, create requirements and use cases, convert use cases and requirements into test cases and test scripts, create a test strategy prior to testing, execute test cases and test scripts for System, Integration, UAT, Performance and Production testing and reporting testing results on a daily basis to project stakeholders.
  • Trained reviewers, business analysts, project managers and offshore employees on system functionality.
  • Coordinated and conducted functional and compliance reviews on all test cases and test scripts.
  • Identified, tracked and documented testing results and defects.
  • Ensured timely resolution of defects.
  • Gained signoff and approval of code before production load.

Slide Operator

Walt Disney World College Program
05.2002 - 01.2003
  • Responsible for operating water slides and monitoring guest safety at Disney's Blizzard Beach.
  • Completed Professional Rescuer class and CPR certification.
  • Completed Disney Business and Communication class.

Education

Bachelor of Arts - Mass Communications

University of Toledo
Toledo, OH
2003

WDWCP - Disney Business, Communications And Public Relations

Walt Disney World College Program
Orlando, FL
2003

Skills

  • Schedule coordination expertise
  • Customer Service
  • Help Desk Liason
  • Data entry
  • Record keeping understanding
  • Project Management
  • Advertising and Brand Strategy
  • Social Media and content marketing
  • Google Analytics
  • Business Analysis
  • QA Analysis
  • Test data analysis/Data warehouse analysis
  • Test data summarization
  • Planned and directed full testing lifecycle for client projects
  • Analyzing test results

Timeline

Long Term Certified Substitute Teacher

ESC Of Central Ohio
03.2020 - Current

Lead Test Coordinator/Consultant

Grey Group
04.2012 - 02.2020

Lead Test Coordinator/Consultant

Arc Worldwide/Leo Burnett
08.2009 - 04.2012

Lead Test Coordinator/Consultant

Aspen Marketing Services
02.2008 - 08.2009

Lead Test Coordinator

HSBC Finance Corporation
09.2003 - 09.2007

Slide Operator

Walt Disney World College Program
05.2002 - 01.2003

Bachelor of Arts - Mass Communications

University of Toledo

WDWCP - Disney Business, Communications And Public Relations

Walt Disney World College Program
Anthony Dascenzo