Anthony Dawson
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Xotic Smoothie. Proven ability to enhance sales through effective merchandising and staff training. Skilled in conflict resolution and inventory management, consistently optimizing operations to exceed performance expectations and foster a collaborative work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Xotic Smoothie
01.2023 - 08.2025
- Assisted in daily operations, ensuring adherence to company standards and policies.
- Supported team members by handling administrative tasks and maintaining organized records.
- Contributed to project planning by gathering information and preparing necessary documentation.
- Coordinated schedules and meetings, facilitating effective communication among team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Deli Manager
Food Lion
02.2018 - 10.2021
- Supervised daily deli operations, ensuring product quality and freshness.
- Trained staff on food safety guidelines and customer service best practices.
- Assisted in inventory management, monitoring stock levels and reducing waste.
- Developed weekly schedules to optimize labor efficiency and coverage.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Increased sales through effective merchandising and attractive product displays.
Line Cook
Carolina Ale House- LM Hospitality
10.2017 - 06.2020
- Prepared diverse menu items in compliance with food safety standards.
- Collaborated with kitchen staff to ensure timely meal service.
- Operated kitchen equipment and maintained cleanliness throughout workstations.
- Assisted in inventory management, ensuring proper stock levels of ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Grilled meats and seafood to customer specifications.
Cashier
Popeye's
04.2015 - 11.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of store promotions and product locations to enhance customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Developed strategies to reduce checkout wait times, improving overall customer satisfaction.
- Handled customer inquiries and resolved issues promptly, fostering a positive shopping environment.
- Monitored inventory levels at the register, ensuring proper stock for quick service delivery.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Waiter
IHOP
12.2014 - 09.2016
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently, maintaining organization during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on restaurant policies and service standards.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Promoted specials or upsold items to increase average check amount.
Kitchen Lead
Sprigmoor Retirement
10.2012 - 01.2014
- Supervised kitchen staff, ensuring efficient workflow and adherence to safety protocols.
- Trained new team members in food preparation techniques and quality standards.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Coordinated shift schedules to maintain adequate staffing during peak hours.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Education
High School Diploma -
Sanderson High
Raleigh, NC05-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff management
- Conflict resolution
- Sales strategies
- Customer relationship management (CRM)
- Sales growth
Certification
- Servsafe
- Food Handler
Timeline
Assistant Manager
Xotic Smoothie
01.2023 - 08.2025
Assistant Deli Manager
Food Lion
02.2018 - 10.2021
Line Cook
Carolina Ale House- LM Hospitality
10.2017 - 06.2020
Cashier
Popeye's
04.2015 - 11.2016
Waiter
IHOP
12.2014 - 09.2016
Kitchen Lead
Sprigmoor Retirement
10.2012 - 01.2014
High School Diploma -
Sanderson High
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