Summary
Overview
Work History
Education
Skills
Email
References
Affiliations
Timeline
Generic

Anthony Day

Locust Grove

Summary

Self-motivated receptionist experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

GetInsured.com
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in training programs to enhance product knowledge and customer service skills.

Gym Attendant

LOWA
09.2023 - Current
  • Counseled new members on nutrition plans that would help them reach their goals.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Assisted with membership signups by providing information on services, policies, and procedures.
  • Organized special events for members such as competitions or group activities.
  • Asked questions and looked for root cause of complaints, obtaining sufficient information to refer to supervisor.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Interacted positively with guests and coworkers to build professional relationships.
  • Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
  • Advertised current promotions to increase enrollment using various social media platforms.
  • Inspected machines regularly for damage or malfunctioning parts before use by members.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Reported accidents and injuries to emergency response personnel.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Provided assistance to members with equipment usage and safety protocols.
  • Created weekly reports summarizing membership activity at the gym facility.

Call Center Representative

Alorica
10.2022 - 04.2023
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Collected deposits or payments and arranged for billing.

Mover

Rent A Center Warehouse & Retail Store
03.2022 - 09.2022
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Improved loading times by [Number]% by effectively redesigning protocols and procedures.
  • Adhered to safety regulations while operating company vehicles; wearing proper safety gear when handling large pieces of furniture or equipment.
  • Communicated effectively with customers regarding arrival times, estimated completion times, special requirements ; building strong relationships between clientele and employer.
  • Protected company inventory by maintaining and organizing storage areas.
  • Used scanners to track parcel information, condition or receipt.
  • Used digital database to keep records of units and stock moved.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Researched various routes from origin to destination in order to minimize travel time and fuel costs; selecting shortest route available.
  • Received instructions from supervisor regarding job assignments; following instructions carefully while exercising independent judgment when necessary.

Customer Service Representative

Gatestone & Co. Inc
11.2019 - 02.2021
  • Delivering the highest level of customer service at all times
  • The ability to speak comfortably about the company's causes and philanthropy
  • Receiving and handling a large number of inbound calls each day
  • Handle important documentation and payment preferences
  • Log notes per every member detailing the nature of the call
  • Upsell products promoted by the company and apply offers to your call scripts.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Educated customers on special pricing opportunities and company offerings.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Excelled in exceeding daily credit card application goals.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Delivery Driver

Shun Xing
03.2017 - 11.2019
  • Transport Chinese cuisine from the restaurant to residential and business clients
  • Check orders for accuracy before leaving the restaurant
  • Add any drinks necessary to delivery orders
  • Deliver food in a timely and safe manner.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Notified customers of delays to decrease calls to support.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.

Stock Associate

Walmart
06.2015 - 09.2018
  • Unload trucks
  • Sort products in the backroom
  • Stock products on shelves
  • Ensure aisles are neat and area is clean
  • Engage vendors and drivers with a positive attitude
  • Greet customers and answer their questions.
  • Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
  • Ensured compliance with safety regulations in the handling of hazardous materials such as cleaning supplies and pesticides.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Updated pricing and sales signs to promote merchandise.

US Army PLL Clerk (Storage/Receiving/Issue/Turn-in)

United States Army - Fort Bragg, NC & Fayetteville, NC
06.2012 - 08.2014
  • Processed supply requisitions, reviewed and edited requisitions for completeness, accuracy and compliance with regulations
  • Ensured stock numbers, prices, source of supply and other data are correct for the SAMMS (standard material management system)
  • Processed receipt transactions for materials being received by contracting, local purchase and other means
  • Document Control Assistant
  • Review automated data processing applications affecting logistic readiness to assure units are properly receiving supply and maintenance status
  • Manage the accounts of 1,275 supporting customers by processing, tracking orders, and handling order discrepancies for SAMMS system
  • Prepared stock records and other documents such as inventory, stock control, and accounting reports
  • Reconciled problems in the automated supply accounting system
  • Initiated action to freeze material to preclude issues
  • Maintained knowledge of stock management and policies related to advice codes
  • Responsible for the training of civilian personnel, junior soldiers and newly assigned personnel
  • Turn-in Clerk (motor pool)
  • Operated computer based SAMMS which processes requisitions to the installation supply division while reviewing and verifying quantities received against shipping document from contracting
  • Local vendors and other means
  • Reviewed stock items and recommend additions, deletions, and or changes
  • Search outlets to expedite the receipt of repair parts required for non-operating equipment
  • Managed accountability for more than $20,000 worth of tactical wheeled vehicle equipment repair parts
  • Served as the unit dispatcher, key custodian, and motor pool publication clerk
  • Assisted customers in turning in serviceable and unserviceable items.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Resolved discrepancies between invoices and purchase orders quickly.
  • Troubleshot office equipment, computer hardware and software issues.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Developed detailed spreadsheets to track financial data and trends.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Compiled customer information into organized databases for easy access.
  • Utilized computer software programs to create reports, labels, forms.
  • Computed, recorded and proofread data or reports.
  • Typed, formatted and edited correspondence and other documents.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Verified accuracy of all paperwork prior to submission for processing.

Document Control Clerk/Warehouse Clerk (Storage/Receiving/Issue/Turn-In)

United States Army - Fort Stewart, Hinesville, GA & Ala Sad, Iraq
06.2008 - 07.2011
  • Responsible for processing individual customer request for 323 ASL lines, worth $2.5 million dollars on a daily basis
  • Ensured all items were received processed and stored in an efficient and timely manner
  • Ensured that all items accurately reflected its accompanying documents to avoid mis-shipments, increase the efficiency of customer support, and keep back-log to a minimum
  • Reviewed and verified shipping documents, performed duties involving accountability, request for issue, storage, loading, unloading, and turn-ins of serviceable and unserviceable supplies and equipment
  • Operated material handling, packing and banding equipment, assigned storage locations for proper rotation of stock, maximum utilization of warehouse space and protection of sensitive, classified or hazardous materials.

Education

Bachelors - Cyber Security

American Public University
Charles Town, WV
06-2025

Bachelor's in Science - Audio Production

Full Sail University
01-2023

Diploma -

Mountain View High School
06-2007

Skills

  • Cleaning Proficiency
  • Basic Accounting
  • CPR Training
  • Health Promotion
  • Administrative Tasks
  • Incident Reporting
  • Cleaning Procedures
  • Guest Relations
  • Quality Assurance

Email

al5bei@yahoo.com, iamanthonyday88@gmail.com

References

  • SSG Robert Lee Wilkins, Jr., Department of Defense, Automated Logistical Specialist (Fort Bragg), 706-761-7204
  • SSG Daniel Phillips, Department of Defense, Supervisor (Fort Stewart), 912-459-3643
  • Melanie Curry, Department of Defense, U.S.A. CID, Supervisory Criminal Investigation Technician, 540-710-4488, melanie.d.curry.civ@mail.mil
  • Roger Curry, Department of Defense, Logistics Management Analyst, 540-850-0734, msgcurry@hotmail.com
  • Joel Rivera, United Sates Army, CW3, 915-539-2611, Joel.e.rivera.mil@mail.mil
  • Beverly Santiago, Personal Reference, 540-287-4059

Affiliations

  • Videographer
  • Audio Engineer
  • artist
  • writer

Timeline

Customer Service Representative

GetInsured.com
09.2024 - Current

Gym Attendant

LOWA
09.2023 - Current

Call Center Representative

Alorica
10.2022 - 04.2023

Mover

Rent A Center Warehouse & Retail Store
03.2022 - 09.2022

Customer Service Representative

Gatestone & Co. Inc
11.2019 - 02.2021

Delivery Driver

Shun Xing
03.2017 - 11.2019

Stock Associate

Walmart
06.2015 - 09.2018

US Army PLL Clerk (Storage/Receiving/Issue/Turn-in)

United States Army - Fort Bragg, NC & Fayetteville, NC
06.2012 - 08.2014

Document Control Clerk/Warehouse Clerk (Storage/Receiving/Issue/Turn-In)

United States Army - Fort Stewart, Hinesville, GA & Ala Sad, Iraq
06.2008 - 07.2011

Bachelor's in Science - Audio Production

Full Sail University

Diploma -

Mountain View High School

Bachelors - Cyber Security

American Public University

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Anthony Day