Anthony Day
North Fort Myers
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
7
7
years of professional experience
Work History
AM Store Manager
Liquor N More
10.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions regarding products.
Delivery Transport Driver
Surterra Wellness
09.2020 - 08.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Navigated challenging road conditions to deliver goods securely in various weather situations.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Updated daily logs and customer paperwork with relevant details.
- Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
- Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.
- Improved on-time delivery rates by efficiently planning and scheduling transport routes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Trained new transport drivers, focusing on safe driving habits and company policies adherence.
- Handled emergencies effectively, following appropriate protocols to protect cargo and avoid delays.
- Kept compliant with weight requirements, hazardous material transport and route planning.
Lead Fumigation Technician
Security Termite & Pest Control
09.2019 - 07.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Lead Barback
Fins Seafood & Dive Bar
11.2018 - 07.2019
- Supported bartenders in providing exceptional service through timely glassware cleaning and restocking.
- Promoted positive work environment through proactive assistance to colleagues during peak hours.
- Cultivated loyal clientele through friendly interactions and attentive service, fostering strong relationships with patrons.
- Elevated overall guest experience through keen observation of patron preferences, anticipating needs before they arose.
- Played a key role in developing new bar policies and procedures, refining operational efficiency, and boosting overall performance levels.
- Enhanced customer satisfaction by efficiently preparing and stocking bar with necessary supplies.
- Maintained a clean and organized workspace, leading to increased efficiency and productivity among staff.
- Managed high-volume situations effectively, maintaining composure under pressure and ensuring customer satisfaction at all times.
- Expedited drink orders by accurately relaying customer requests to bartenders, resulting in faster service times.
- Assisted in staff recruitment, interviewing, and training processes to ensure a high-quality team of dedicated professionals.
- Optimized operational efficiency by routinely assessing bar equipment for performance issues and scheduling maintenance as needed.
- Guaranteed adherence to safety protocols by promptly addressing spills or broken glassware incidents.
Restaurant Waiter
Olive Garden Restaurant
11.2017 - 10.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Ida Baker High School
Cape Coral, FL05-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Customer service management
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Self-awareness
- Heavy lifting
- Attention to detail
- Team collaboration
- Worksite safety
Timeline
AM Store Manager
Liquor N More
10.2022 - Current
Delivery Transport Driver
Surterra Wellness
09.2020 - 08.2022
Lead Fumigation Technician
Security Termite & Pest Control
09.2019 - 07.2020
Lead Barback
Fins Seafood & Dive Bar
11.2018 - 07.2019
Restaurant Waiter
Olive Garden Restaurant
11.2017 - 10.2018
High School Diploma -
Ida Baker High School
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