Professional hospitality leader prepared for supervisory role in steward management. Skilled in overseeing kitchen operations, maintaining cleanliness, and ensuring compliance with health standards. Known for fostering team collaboration and adaptability, consistently achieving operational goals. Reliable and adept at training staff, managing inventory, and optimizing workflows to meet evolving needs.
Overview
13
13
years of professional experience
Work History
Steward Supervisor
Marriott Mayflower
Washington,DC
03.2022 - Current
Streamlined communication between front-of-house and back-of-house teams to improve overall efficiency and guest experience.
Conducted performance evaluations for team members, recognizing top performers while identifying areas requiring improvement or additional training opportunities.
Developed a strong rapport with kitchen staff, promoting a collaborative work environment that improved overall productivity.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Maintained high standards of cleanliness and sanitation in all areas, resulting in consistently positive health inspection reports.
Facilitated cross-training among stewarding team members, enhancing flexibility in staffing assignments to meet fluctuating demand levels efficiently.
Valet Parking Assistant Manager
MGM Resorts National Harbor
Oxon Hill, MD
09.2020 - 10.2022
Managed parking and traffic control to facilitate vehicle flow in assigned area.
Patrolled parking areas and monitored car safety to prevent theft and damage.
Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
Positioned barricades and gates to maximize traffic flow through parking lot.
Directed drivers to parking spots.
Established and maintained strong, positive relationships with surrounding businesses to create a mutually beneficial partnership for increased revenue opportunities.
Conducted regular safety meetings with staff members aimed at reinforcing best practices within the valet parking industry.
Worked closely with local law enforcement agencies when incidents occurred on property involving vehicles or guests under our supervision.
Addressed any personnel issues or conflicts promptly, fostering a positive work atmosphere among team members.
Collaborated with maintenance teams to ensure proper upkeep of the parking facility, including lighting, signage, and cleanliness standards.
Improved customer satisfaction by effectively managing valet parking operations and addressing guest concerns promptly.
Garde Cook
Marriott Wardman Park
2660 Woodley Road Nw Washington Dc, Washington DC
06.2012 - 01.2021
Has prepared food for over 1000 people in banquets
Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
Assisted in maintaining preparation and service areas in a sanitary condition
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Cleaned and organized eating, service, and kitchen areas
Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria
Responsible for the production and plating of desserts
Received and delivered quality products to restaurant from supply warehouse in a timely manner
Responsible for all garnishes for main courses, pasta, soups and potages
Managed food delivery for 200+ guests for special events
Supported all kitchen operations when chef was absent
Communicated with kitchen staff, dieticians, and doctors to assure compliance with complex and frequently changing dietary needs of clients
Maintained daily cleanliness of broiler and fryers
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Executed daily production lists and goals
Filled beverage and ice dispensers
Helped with preparation, set-up, and service for catering events
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
Loaded trays with accessories
Kept ice bins filled
Performed all transactions in a cordial, efficient and professional manner
Performed other tasks as assigned by the sous chef or chef
Placed clean dishes, utensils, and cooking equipment in storage areas
Placed food trays over food warmers for immediate service
Portioned, arranged, and garnished food, and served food to waiters or patrons
Prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
Prepared daily food items, and cooked simple foods and beverages
Prepared food items
Prepared food trays for both general and therapeutic diets, maintaining proper temperatures for hot and cold foods
Spoke with patrons to ensure satisfaction with food and service
Steward
Marriott Wardman Park
2660 Woodley rd Washington DC, washington DC
06.2012 - 01.2021
Has cleaned and operated 2 Dish Washing Machines
Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
Conducted inventory and restocked items throughout the day
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Cleaned and organized eating, service, and kitchen areas
Cleaned and sterilized equipment and facilities
Cleaned garbage cans with water or steam
Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Placed clean dishes, utensils, and cooking equipment in storage areas
Stocked, organized, and cleaned kitchens and cooking utensils
Cleaned work areas, equipment, utensils, dishes, and silverware
Mopped floors and cleaned walk-in refrigerators and storage areas
Scraped and stacked dirty dishes, and carried dishes and other tableware to kitchens for cleaning
Set up and cleaned dish machine area checked temperatures and soap dispensing levels
Routinely cleaned work areas, glassware and silverware throughout each shift
Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner
Summitt Server
Conrad Hilton
Washington DC, DC
05.2019 - 03.2020
Rooftop Server that has served 10 lounge style tables small plates in a timely matter.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Kept register accurate through correct billing, payment processing and cash management practices
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Monitored guests for intoxication and immediately reported concerns to management
Managed food resources, memorized orders and wrote patron's food orders on slips in 10-seat restaurant
Bussed and reset 10 tables per shift, working efficiently to keep dining room and work areas clean
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Room Service Attendant
Embassy Suites Crystal CIty
Arlington, VA
09.2018 - 09.2019
Over 200 suites with 5 Executive Suites on each of its 10 floors
Organized food platters, set up tables and identified each food portion.
Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
Answered quests inquiries and questions about hotel’s menu.
Respond to guest requests for assistance in timely and knowledgeable manner.
Assisted customers with carry-out service.
Bussed and reset 15 tables per shift, working efficiently to keep dining room and work areas clean.
Developed knowledge about products and sales items to answer shoppers' questions.
Checked identification to enforce age requirement for alcoholic beverages.
Managed food resources, memorized orders and wrote patron’s food orders on slips in 15-seat restaurant.
Cook
MGM National Harbor
Oxon Hill, MD
02.2017 - 01.2018
Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler
Comprehensive knowledge of food and catering trends
Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business
Education
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Hooksett, NH
High School Diploma -
Emerald High School
2009
Skills
Supply ordering ability
Food Standards enforcement
Valid Dc driver's license
Able to handle food products frequently
TIPS Server trained
Worked for three Celebrity Chefs
Has worked for Three Top 10 Hospitality Brands
Worked for a 5 star hotel
Safety procedures
Opened 2 Hotels
Sanitation standards
Task delegation
Waste reduction
Time management
Attention to detail
Multitasking ability
Organizational skills
Team leadership
Active listening
Effective communication
Accomplishments
Promoted to Crew Shift Leader after less than four months of employment.
Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories.
Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure.
Experience
Cook Cashier,false,Cook Cashier,COOK,Restaurant & Food Service