Anthony DeHerrera
South Jordan
Summary
Motivated professional experienced in delivering exceptional customer service while managing multiple tasks efficiently. Demonstrated adaptability and strong work ethic through independent work and rapid skill acquisition. Committed to creating positive and memorable experiences for every customer.
Overview
4
4
years of professional experience
Work History
Outbound
ISR Mail Chimp Int'l
03.2026 - 07.2026
- Drove new business growth by communicating Mailchimp's value proposition and closing deals.
- Conducted proactive outreach to identify and engage potential customers via email campaigns, cold calling, and social selling.
- Prospect and evaluate target accounts to generate a healthy sales funnel.
- Advocated for client's products and services, building interest and awareness among potential customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Executed daily tasks with precision to ensure smooth operations.
Lead Trainer/Early Stage Collections Agent
Complete Recovery
Salt Lake City
03.2024 - 12.2025
- Deliver in-classroom and virtual instructions to small groups of 2-50 (remote) employees, develop training materials, and utilize differential instruction techniques.
- Facilitated discussions and encouraged participation to foster a positive learning environment.
- Provided training sessions to share expertise and best practices with trainees., insights, and relevant information with trainees to enhance their understanding and skills.
- Effectively manage the training classroom environment in a positive and professional manner.
- Performed QA monitoring and coaching sessions during training downtimes.
- Provided exceptional customer service while meeting performance goals.
- Negotiated payment plans with customers, successfully resolving outstanding debts while maintaining customer relationships.
- Collaborated with team members to enhance collection strategies and drive improved outcomes.
- Analyzed account history to identify patterns in delinquency rates.
Collection Specialist
Progressive Leasing
Draper
09.2022 - 01.2024
- Make outbound calls for cash collection purposes and initiate loss mitigation when cash collection is not possible.
- Established one-time draft payments, promoted ongoing ACH payments, and followed up on payment commitments while ensuring confidentiality.
- Conducted outbound calls for cash collection and initiated loss mitigation strategies when collection was not feasible.
- Received inbound calls for collections and customer service, effectively managing tasks in a blended environment.
- Collaborated with team members to develop effective collection strategies and processes.
- Perform financial analysis to determine the legitimacy and lengths of any perceived hardship the borrower is experiencing, which is well documented.
Skills
- Outbound communication
- Sales prospecting
- Lead generation
- Sales training
- Sales coaching
- Payment negotiation
- Customer relationship management
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Active listening
Timeline
Outbound
ISR Mail Chimp Int'l
03.2026 - 07.2026
Lead Trainer/Early Stage Collections Agent
Complete Recovery
03.2024 - 12.2025
Collection Specialist
Progressive Leasing
09.2022 - 01.2024