ANTHONY DELA-CURVA
Deltona
Summary
Dynamic Data Analyst with a proven track record at Metlife, excelling in data analysis and reporting. Skilled in SQL and Tableau, I deliver actionable insights that drive business decisions. My strong communication and problem-solving abilities foster collaboration across teams, ensuring data integrity and impactful reporting for stakeholders.
Overview
26
26
years of professional experience
Work History
Data Analyst
Metlife
Tampa
01.2019 - Current
- Conducted full lifecycle analysis to design data analytic solutions and define requirements.
- Developed reports for key stakeholders, leveraging advanced analytical tools.
- Created dashboards using Tableau to monitor key performance indicators.
- Analyzed data trends, delivering actionable insights for informed business decisions.
- Collaborated with cross-functional teams to determine data needs and priorities.
- Utilized statistical software to extract insights from complex datasets.
- Supported initiatives for data integrity and normalization across multiple sources.
- Assisted in tracking and evaluating program impacts through comprehensive reporting.
Customer Service Supervisor
United Healthcare Group
Tampa
01.2016 - 01.2019
- Supervised daily customer service operations, ensuring compliance with company policies.
- Trained staff on effective customer interaction and problem resolution best practices.
- Developed schedules to optimize team coverage during peak service hours.
- Monitored performance metrics to identify training needs and enhance service quality.
- Resolved escalated customer issues using strong communication and conflict management skills.
- Established rapport with customers and team members to foster a positive work environment.
- Evaluated employee performance, motivating staff to increase productivity and efficiency.
- Collaborated with upper management on departmental initiatives and improvements.
Computer Science Teacher
Solid Rock Community School
Tarpon Springs
05.2005 - 05.2018
- Instructed students on programming languages and software development principles.
- Facilitated hands-on projects to reinforce theoretical computer science concepts.
- Organized coding competitions to enhance collaboration and creativity among students.
- Collaborated with faculty to integrate interdisciplinary approaches into lessons.
- Conducted research on latest advancements in computer science technologies.
- Incorporated digital technologies into lessons to increase student engagement.
- Created interactive online modules, providing access to additional resources for students.
- Mentored aspiring computer scientists, offering career guidance and support.
Pastor
Faith Community Churches International
Hudson
05.2006 - 05.2017
- Provided spiritual counseling to individuals addressing personal and family challenges.
- Coordinated outreach programs connecting with local organizations for community support.
- Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
- Managed all aspects of ministry.
- Gathered church members to aid community emergency or crisis response.
- Brought attention to youth ministry contributions through congregational awareness initiatives.
Missile Technician
Army
Fort Riley North
11.1999 - 11.2003
- Conducted inspections on missile systems for operational readiness and safety compliance.
- Performed routine maintenance on missile launch equipment and support systems.
- Assisted in the assembly and disassembly of missile components for testing purposes.
- Documented maintenance procedures and repair activities in compliance with military standards.
- Provided technical support to other technicians during the assembly process of missiles.
- Analyzed data from tests to determine any potential issues or malfunctions in the system.
- Communicated regularly with team members regarding project status updates and changes in procedures or regulations.
- Maintained detailed records of all missile-related activities, including tests, repairs, inventory levels.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
Education
Associate of Science - Theology
Slidell Baptist Seminary
05-2005
Computer Science Coursework
Certified Nurse Assistant (CNA) -
Military Technical Training - Missile Systems
United States Army
Skills
- Data Analysis
- Reporting
- SQL
- Microsoft Excel
- Communication
- Problem-Solving
- Customer Service Leadership
- Conflict Resolution
- Team Training
- CRM Software
- Instruction
- Technology Integration
- Programming Basics
- Classroom Management
- Leadership
- Public Speaking
- Counseling
- Community Outreach
- Event Planning
- Crisis Intervention
- Patient Care
- Observation & Documentation
- Compassion
- Team Collaboration
- Vital Signs Monitoring
- ADL Assistance
- Empathy
- Time Management
- Electronics Repair
- Troubleshooting
- Preventive Maintenance
- Technical Documentation
- Security Clearance
- Microsoft Office Suite
- SQL & Data Analytics Tools
- CRM Systems
- Electronic Systems Diagnostics
- Computer Programming Fundamentals
- Leadership & Team Building
- Data Accuracy & Quality Assurance
- Customer Relationship Management
- Data analysis
- Large dataset manipulation
- Bug life cycle (BLC)
- Database management
- Analytical problem solving
- Data interpretation
- Data mapping
- Software development life cycle (SDLC)
- Tableau reporting
Websites
Timeline
Data Analyst
Metlife
01.2019 - Current
Customer Service Supervisor
United Healthcare Group
01.2016 - 01.2019
Pastor
Faith Community Churches International
05.2006 - 05.2017
Computer Science Teacher
Solid Rock Community School
05.2005 - 05.2018
Missile Technician
Army
11.1999 - 11.2003
Associate of Science - Theology
Slidell Baptist Seminary
Computer Science Coursework
Certified Nurse Assistant (CNA) -
Military Technical Training - Missile Systems
United States Army