Anthony De Los Santos
Allentown,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Correctional Officer
Northampton County Prison
10.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
New Car Inventory/Detail Manager
Ciocca Subaru
05.2022 - 09.2023
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Trained detail team to deliver best possible service to customers with quality work.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
- Ensured adherence to local environmental regulations regarding water usage or waste disposal practices during detailing operations.
- Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
- Assisted sales representatives in creating custom detailing packages tailored specifically to individual client needs.
- Handled delicate tasks such as paint correction or ceramic coating application with precision to meet or exceed client expectations consistently.
- Resolved customer complaints promptly and professionally, retaining business relationships while upholding company reputation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Advisor
Ciocca Subaru
12.2020 - 05.2023
- Greet and listen to a customer's description of car trouble, asks follow-up questions to better assess the problem, inspect the vehicle, determine the source of the issue,and provides suggestions for the best ways to fix the vehicle
- Take detailed notes about symptoms based on customer testimony
- Enter customer information into system database
- Inspect vehicle to further analyze the problem
- Advise customer on necessary repairs and maintenance
- Work with customer to formulate the best service plan for their budget and needs
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Advisor
Lehigh Valley Hyundai
08.2020 - 12.2020
- Greet and listen to a customer's description of car trouble, asks follow-up questions to better assess the problem, inspect the vehicle, determine the source of the issue,and provides suggestions for the best ways to fix the vehicle
- Ask customers to explain specific vehicle issues
- Take detailed notes about symptoms based on customer testimony
- Enter customer information into system database
- Inspect vehicle to further analyze the problem
- Advise customer on necessary repairs and maintenance
- Work with customer to formulate the best service plan for their budget and needs
- Draw up work order
Car Porter
Lehigh Valley Honda
03.2020 - 08.2020
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
- Minimized potential damage risks during transportations by following best practices in maneuvering tight spaces.
- Promoted dealership cleanliness by removing trash from vehicles, vacuuming interiors, and tidying up showroom areas regularly.
Security Professional
Allied Universal Security Services
09.2018 - 08.2020
- Mobilizable Patrols certified
- Maintaining the safety of multiple clients
- Monitored and secured building for suspicious activity
- Monitored entrance and exit doors, and access gate
- Patrolled FedEx
- Maintained log of activity within FedEx
- Followed FedEx standard duties and procedures
- Greeted vendors and visitors at arrival
- Inspected bags, deliveries, and parcels
- Acted as security escort for employees and guests
- Answered telephones
Warehouse Material Handler
Tastykake
03.2018 - 09.2018
- Palletized/Depalletized route pallets, load and unload trucks, and quality checked products for any damaged or stale goods
- Located materials and supplies by pulling and verifying items on production orders.
- Sorted materials for scanning to meet production goals.
- Loaded trucks with outgoing shipments, adhering to weight restrictions and proper stacking methods to minimize risk of damage during transit.
- Maintained a clean and safe work environment by following safety protocols and conducting regular inspections.
- Provided backup support to other warehouse functions as needed during peak periods or staff shortages, ensuring seamless operations.
Package Handler
UPS
10.2017 - 01.2018
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Seasonal Material Handler
Lehigh Career & Technical Institute Warehouse
06.2016 - 08.2016
- Performed inventory control activities, picking, put-away, and delivery activities using RF scan gun technology and UPS delivery track-pads
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Education
High school or equivalent -
William Allen High School
Allentown, PA06.2018
High school or equivalent - Supply Chain Management and Logistics
Lehigh Career & Technical Institute
Schnecksville, PA06.2018
Skills
- Materials Management
- Forklift
- General Labor
- Packing
- Pallet Jack
- Picker Packer
- Shipping
- Shipping Receiving
- Warehouse Associate
- Security
- Warehousing
- Loading
- Unloading
- BOX
- Supply Chain
- RF Scanner
- Logistics
- Warehouse Distribution Experience
- Materials Handling
- CCTV
- Load & Unload
- ERP Systems
- Order Picking
- Warehouse Management
- Order Picker
- Manufacturing
- Valet Parking
- Inventory Control
- Warehouse Supervisor Experience
- Reach Truck
- Computer Networking
- Quality Assurance
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Mental health awareness
- Correctional facility procedures
- Policy Enforcement
- Restraint Techniques
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Surveillance
- Safety
- Stress Tolerance
- Facility Security
- Crisis Management
- Relationship building and management
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Payment Collection
Certification
- Driver's License, 12/17 to 01/25
- Forklift Certification
Assessments
- Security Guard Skills, Highly Proficient, 06/19
- Supervisory Skills: Directing Others, Completed, 06/19
- Supervisory Skills: Interpersonal Skills, Proficient, 06/19
- First Aid, Familiar, 06/19
- Problem Solving, Proficient, 06/19
- Verbal Communication, Proficient, 05/20
- Sales Skills: Influence & Negotiation, Proficient, 05/20
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer
Northampton County Prison
10.2023 - Current
New Car Inventory/Detail Manager
Ciocca Subaru
05.2022 - 09.2023
Service Advisor
Ciocca Subaru
12.2020 - 05.2023
Service Advisor
Lehigh Valley Hyundai
08.2020 - 12.2020
Car Porter
Lehigh Valley Honda
03.2020 - 08.2020
Security Professional
Allied Universal Security Services
09.2018 - 08.2020
Warehouse Material Handler
Tastykake
03.2018 - 09.2018
Package Handler
UPS
10.2017 - 01.2018
Seasonal Material Handler
Lehigh Career & Technical Institute Warehouse
06.2016 - 08.2016
High school or equivalent -
William Allen High School
High school or equivalent - Supply Chain Management and Logistics
Lehigh Career & Technical Institute
- Driver's License, 12/17 to 01/25
- Forklift Certification
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