Anthony DeLuca
Meraux,LA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Northern Tool + Equipment
09.2022 - 08.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
Department Supervisor
Lowe's Home Centers, LLC
01.2012 - 09.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Handled cash register, returns and refunds.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
Sales Specialist
Lowe's Home Centers, LLC
12.2005 - 01.2012
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
Installation Technician
ETS Payphones
06.2000 - 12.2005
- Installed and configured new equipment and systems according to company standards.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Followed all company guidelines regarding safety procedures when out in field.
- Tested systems, noting issues and completing preventive maintenance.
Education
No Degree - General
SUNY @Oswego
Oswego, NYSkills
- Customer Service
- Order Management
- Issue Resolution
- Order Supplies
- Employee Scheduling
- Microsoft Outlook
- Microsoft Windows
- Staff Supervision
- Staff Management
Licensed Real Estate Agent
Newly Licensed agent in the New Orleans Market.
Timeline
Assistant Store Manager
Northern Tool + Equipment
09.2022 - 08.2023
Department Supervisor
Lowe's Home Centers, LLC
01.2012 - 09.2022
Sales Specialist
Lowe's Home Centers, LLC
12.2005 - 01.2012
Installation Technician
ETS Payphones
06.2000 - 12.2005
No Degree - General
SUNY @Oswego