Anthony DeRosa

• Provide a premium level service by travelling to client’s homes to perform advanced level consultations
• Maximized market share by working with clients and building relationships.
• Identified potential sales opportunities.
• Upgraded services with existing clients by successfully resolving customer issues.
• Partnered with vendors and suppliers to provide solutions for client base.
• Stayed current on technology changes to offer clients relevant advice.
• Coordinated meetings with manager to discuss sales goals.
• Assisted sales manager with department operations, forecasting and budgeting.
• Conducted training sessions with sales teams to develop and execute prospecting campaigns for target sectors.
• Called or emailed lapsed clients to inquire about continuing needs.
• Maintained current and accurate CRM database of prospective customers specifically with Designers, Builders/contractor, Architects and Landscapers
• Maintained current customer relationships by providing support, updates and new opportunities.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Managed complete sales process from customer presentation to order, installation and post-sale service.
• Earned achievers award (Top In-Home Sales Consultant) granted for multi-million dollars of sales per year.

• Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
• Managed student behavior in classroom by establishing and enforcing rules and procedures.
• Selected age-appropriate music and maintained up-to-date knowledge of students' favorite music to incorporate into lessons.
• Instructed groups of individual and coupled dancers in different dance styles.
• Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
• Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
• Assessed students' progress and structured lesson plans to facilitate continued learning.
• Maintained attendance, fees and rehearsal schedules for classes.
• Interacted effectively by email, phone and in person with students, parents and staff members.
• Met with clients and discussed options for music and particular songs for each special event.
• Called out to guests via microphone, encouraging dancing and participation in upbeat songs at weddings and other celebrations.
• Played mix of songs which matched station format and avoided dead air by closely monitoring length of each song.
• Participated in promotional events in local community, met fans and clients and offered professional station representation.
• Utilized well-developed communication, active listening and engagement skills when interviewing guests, speaking with callers and taking song requests on-air.
• Set up and operated audio and video equipment at diverse events.
• Mixed, cut and sampled recorded music using DJ controllers, CDJs, or DJ mixers.
• Developed event-specific playlists by aligning music with event functions.
• Communicated with venue owners to determine music preferences, scheduling and anticipated event attendance.
• Accepted song requests from event guests.
• Promoted services on social media and podcast ads.
• Engaged guests with group dances, competitions and games.
• Facilitated written contract completion for bookings.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Consulting and website development in support of small business owners to promote service and drive revenue.
• Built layouts according to customer parameters using HTML5 and CSS3.
• Designed websites, portals and large-scale web applications for multiple clients.
• Designed visual and graphic images to use on multiple platforms.
• Redesigned sites to enhance navigation and improve visual appeal.
• Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
• Implemented improvements to boost site performance.
• Completed design projects to meet budget, equipment, performance and legal requirements.
• Reviewed information and elements regularly on websites and pages for accuracy and functionality.
• Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
• Determined job priorities for multiple projects and communicated sequencing, priorities and timelines to entire team.

• Provide a premium level service by to travelling to client’s homes to perform advanced level consultations
• Expanded new business and developed effective sales and marketing campaigns.
• Improved profitability and developed pipeline by leveraging multiple marketing channels and sales strategies.
• Manage client relationships through CRM software and complete post-sale client follow up
• Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
• Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
• Promoted accessories and cross-sold additional products and services through use of active persuasion.
• Maintained database of customer and sales information using SalesForce software.
• Builds and manages relationships with Designer, Builders, Architects, Landscape Designers and local Best Buy stores
• Generate a personal book of business
• Assessed products against design requirements and customer demands.
• Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
• Made outbound sales calls to contact prospective leads, using effective communication skills.
• Worked with clients to develop and customize technology solutions according to specific business requirements.
• Delivered documentation and consulting services to assist clients in understanding and supporting technology and processes.
• Performed design, troubleshooting and integration services to maintain in-place systems.
• Determined scope of projects based on objectives and specifications.
• Developed and managed project plans while providing status updates to management.
• Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.
• Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
• Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
• Promoted products at trade shows across region, connecting with prospects and improving market penetration.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Maintained professional network of potential clients and business opportunities.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Tracked monthly sales to generate reports for business development planning.
• Asked open-ended questions to determine customer requirements and help identify correct products and services.
• Secured long-term accounts and managed sales presentations by providing recommendations to promote brand effectiveness and product benefits.
• Performed sales consultations and educated clients on products and services.

• Operate as player coach in the delivery and over sight of service for high-end electronics in home theater and repair
• Oversee Field Agents
• Provide leadership and training
• Operate as Subject Matter Expert to resolve problems escalated from field professionals
• Manage metrics for upsells in the home monthly and quarterly resulting in 80% over target while keeping a strong client satisfaction level of 100%.

Borut Supply supplied building, Janitorial, plumbing, electrical and hardware for commercial and residential clients throughout New York.

• Greeted incoming customers and provided expert sales and service to drive revenue.
• Listened to customers to understand needs and refer to optimal services.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Monitored customer order process and addressed customer issues.
• Contacted new and existing customers to outline benefits of products.
• Drove substantial sales through suggestive selling and by promoting add-on purchases.
• Used CRM database to track referral and appointment data.
• Leveraged CRM system to manage sales activities and track sales performance.
• Improved overall customer purchasing experiences to promote steady revenue.
• Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
• Participated in physical inventory counts to keep information accurate and current.
• Coordinated inventory, stocking and ordering.
• Oversaw efficient receiving and inventory management to keep stock within optimal levels.
• Developed relationships with suppliers to obtain competitive prices.
• Monitored database system to prepare and deliver customer orders on time.
• Received and counted stock items, recording data manually or on computer for inventory purposes.
• Stocked shelves, racks and bins with new or transferred merchandise.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Demonstrated great teamwork skills with staff members involved in production and transport.
• Compared merchandise invoices to items actually received.
• Greeted customers to determine wants or needs.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Computed purchases and received and processed cash or credit payment.