Anthony Desroches
Aurora,CO
Summary
Resourceful Security Supervisor known for high productivity and efficient task completion. Specialize in risk assessment, emergency response planning, and team leadership. Excel in communication, problem-solving, and adaptability to ensure safety and security in all operations. Committed to maintaining strict vigilance and upholding security protocols to protect assets and individuals effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Physical Security Supervisor
Charter Communications, Spectrum
Greenwood Village, CO
07.2023 - Current
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Provided security team leadership and contributed to on-call duties.
Physical Security Specialist I
Charter Communications
Greenwood Village, CO
03.2022 - 07.2023
- Administered security programs within Charter policies, standards, and procedures to comply with local, state, and federal regulations.
- Provided security training, assisted with Access Control and CCTV systems, monitored alarms, and conducted site assessments
- Worked closely with security coordinators to analyze strategies and assess the unique requirements of different sites and divisions
- Ensured the operational effectiveness of security systems through continuous monitoring of camera quality, placement, and recording efficiency
- Maintained and monitored access control systems, CCTV cameras, and alarm systems for the mountain division.
- Ensured seamless handling of technical issues, system updates, installation plans, and repairs by liaising with security-approved vendors in coordination with local and regional departments.
- Coordinated with vendors to install new equipment or upgrade existing equipment for improved physical security solutions.
Physical Security Officer I-II
Charter Communications
Greenwood Village, CO
09.2021 - 03.2022
- Maintained a highly visible presence to ensure the safety of Charter's employees and visitors.
- Prepared incident reports detailing facts related to any breach of security protocol.
- Provided assistance to guests in order to ensure their safety within the facility.
- Conducted daily patrols to monitor the building and surrounding area for any potential security threats.
- Maintained surveillance of premises and investigated suspicious activities.
- Safeguarded Charter's properties while delivering outstanding customer service and support to employees, contractors, and visitors.
- Maintain the safety of Charter Buildings by monitoring cameras, inspecting all access points, and conducting regular patrols on foot or in a vehicle.
- Executed duties as a physical security officer to proactively prevent loss and damage, including reporting suspicious activity and educating violators on policy and procedures.
Field Technician III
Charter Communications
Pinellas County, FL
04.2020 - 09.2021
- Delivered exceptional entertainment experience through high-quality device connections
- Demonstrated proficiency in troubleshooting and resolving connectivity problems for customers while efficiently setting up cable TV, internet, and voice products
- Demonstrated strong commitment to customer satisfaction by delivering informative assistance on services, products, and procedures.
- Achieved efficient service completion by maintaining open lines of communication with chain of command, team members, and customers
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Installed software applications according to customer specifications.
- Provided technical support to customers via phone, email and in-person.
Customer Service Representative
24/7 In-Touch
Clearwater, FL
01.2019 - 03.2020
- Delivered outstanding customer support through effective resolution of billing issues and troubleshooting inquiries.
- Provided prompt and proficient assistance to customers while maintaining a high level of professionalism during inbound phone conversations..
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Penn Foster High School
Scranton01.2013
Skills
- Defensive Driving/ Offensive Driving
- Physical Security
- Project Management
- Access Control
- Field Technician
- Alarm monitoring
- Troubleshooting
- Customer Service
- Time Management
- Organizational Management
- Incident Management
- Record Keeping
- Intrusion Detection
- Security team leadership
- CCTV experience
Certification
- Homeland Security Certificate of Achievement
- First Aid, CPR & AED eLearning
References
References available upon request.
Timeline
Physical Security Supervisor
Charter Communications, Spectrum
07.2023 - Current
Physical Security Specialist I
Charter Communications
03.2022 - 07.2023
Physical Security Officer I-II
Charter Communications
09.2021 - 03.2022
Field Technician III
Charter Communications
04.2020 - 09.2021
Customer Service Representative
24/7 In-Touch
01.2019 - 03.2020
High School Diploma -
Penn Foster High School