Anthony DeStefano
Bethpage,NY
Summary
A position where my knowledge and experience can be fully utilized and further developed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
1
1
Certification
Work History
(SIU) Lead Field Investigator
GEICO Insurance Company
New York, NY
04.2016 - Current
- Investigate all aspects of insurance fraud
- Handle Major Cases
- Conduct Examinations Under Oath (EUO)
- Scene investigations
- Investigate auto theft claims
- Attended training sessions to stay current on new investigative trends and technologies.
- Presented case summaries at team meetings for review purposes.
- Collaborated with local law enforcement agencies on criminal investigations.
- Prepared detailed reports summarizing investigative activities and results.
- Organized and maintained files of all investigative activities.
- Testified under oath in administrative hearings and criminal court cases.
- Adhered to departmental policies regarding investigations and reporting procedures.
- Conducted interviews with witnesses and suspects to obtain information related to case.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Assessed potential threats posed by individuals under investigation based on collected information.
- Followed up on leads obtained through interviews or other sources.
- Analyzed data gathered during investigations to determine the validity of claims or theories.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Reviewed police reports, medical records, and other documents for evidence.
- Monitored online activity of suspects using various social media platforms.
Claims Auto Litigation Specialist
GEICO Insurance Company
Woodbury, NY
04.2012 - 04.2016
- Negotiate liability and bodily injury claims presented against policy holders
- Handle bodily injury lawsuits filed against our insured's and the company
- Work collaboratively and directly with plaintiff counsel as well as GEICO staff counsel
- Work collaboratively with fee counsel while managing defense costs
- Manage multiple work streams: claims processing, medical report evaluations and payout of negotiated settlements
- Facilitate mediations and arbitrations to bring cases to settlement before trial
- Handle SUM coverage claims
- Assist in training new associates into the department
- Handle suits in Supreme Bronx, Kings, Nassau, Suffolk and New York
- Handle bodily injury lawsuits in Connecticut, Rhode Island and New Hampshire
- Held licenses from State Insurance departments for CT, NH, VT, and RI for claims handling.
Vending
Dover Group/ Quick Snack
Plainview, NY
05.2007 - 04.2012
- Service vending machines
- Drive to locations
- Handle money
- Customer service.
Claims Auto Litigation Specialist
GEICO Insurance Company
New York, NY
08.2003 - 05.2007
- Specialized in bodily injury transactions and litigation.
- Managed document production process from initial request through completion.
- Negotiated settlements on behalf of insureds when appropriate.
Bodily Injury Examiner
GEICO Insurance Company
Woodbury, NY
09.2000 - 08.2003
- Negotiated bodily injury claims that were not in suit
- Handled claims involving Uninsured/Underinsured Motorists
- Worked in team environment to help manage workload and capacity.
- Reviewed and analyzed claims to ensure accuracy of information, completeness of medical records, and compliance with policy terms.
- Gathered and analyzed information to determine the extent of liability.
- Interacted professionally with customers providing clear explanations for decisions made regarding their claims.
- Resolved customer inquiries regarding claims status in a timely manner.
- Adhered strictly to company standards when evaluating cases for payment authorization.
- Determined if claims were valid according to established rules and regulations.
Claims Liability Examiner
GEICO Insurance Company
08.1999 - 08.2000
- Handled property damage claims where comparative negligence applied
- Settled minor bodily injury claims where the claimants did not have an attorney
- Assisted in training newer associates into the company
- Consistently rated a top examiner in department and exceeded company set goals.
Claims Service Representative
03.1996 - 08.1999
- Worked part-time taking first reports from policy holders/claimant in a call center
- Worked in the front office taking walk-in customers who had claims issues
- Assisted supervisors in doing phone audits in our department.
Education
Associated Degree - Criminal Justice
Nassau Community College
Uniondale, NY01-1998
Skills
- Proficient in Microsoft Word
- Excel
- Report and Letter writing
- Report Preparation
- Insurance Fraud
- Records Handling
- Trend Evaluations
- Investigation Management
- Background Checks
- Due Diligence
- Deadline and Results-Oriented
- Interview Techniques
- Claims Resolution
- Research Abilities
- Report Generation
- Interviewing Witnesses
- Research Skills
- Continuous Improvement
- Trend Monitoring
- Data Review
- Action Planning
Certification
- Certified Event Data Recorder (EDR) Technician.
References
References available upon request.
Timeline
(SIU) Lead Field Investigator
GEICO Insurance Company
04.2016 - Current
Claims Auto Litigation Specialist
GEICO Insurance Company
04.2012 - 04.2016
Vending
Dover Group/ Quick Snack
05.2007 - 04.2012
Claims Auto Litigation Specialist
GEICO Insurance Company
08.2003 - 05.2007
Bodily Injury Examiner
GEICO Insurance Company
09.2000 - 08.2003
Claims Liability Examiner
GEICO Insurance Company
08.1999 - 08.2000
Claims Service Representative
03.1996 - 08.1999
Associated Degree - Criminal Justice
Nassau Community College
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