Anthony Diaz
North Las Vegas,NV
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Route Supervisor
Costco Wholesale Corp
10.2021 - Current
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Leveraged systems, equipment and process redesign to drive continuous improvement.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
- Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
Member Service Specialist
Costco Wholesale Corp
01.2021 - 10.2021
- Cross-trained and backed up other customer service managers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Shift Supervisor
Starbucks
02.2019 - 06.2020
- Conducted performance reviews and provided staff with feedback and guidance.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Managed the POS & CRM system and entered 50+ orders per hr. While training and implementing new staff policies and procedures.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FL05.2024
Skills
- Incident Response Management
- Malware Analysis
- Secure Network Design
- Risk Management
- Network Security
- Data Encryption
- SIEM Management
- Javascript
- HTML
- Python
- Swift
- Full Stack Development
Languages
Spanish
Timeline
Route Supervisor
Costco Wholesale Corp
10.2021 - Current
Member Service Specialist
Costco Wholesale Corp
01.2021 - 10.2021
Shift Supervisor
Starbucks
02.2019 - 06.2020
Associate of Arts - Business Administration And Management
Valencia College