Anthony Diaz
Miami,FL
Summary
Adept at elevating guest experiences and resolving conflicts, I honed my customer service and problem-solving skills at CVS Pharmacy, ensuring increased loyalty and repeat business. Skilled in cash handling and guest services, I consistently delivered results by efficiently managing high-stress situations and improving service delivery, contributing to positive feedback and operational excellence.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Mdnow Urgent Care
02.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Receptionist
Marriot Hotel
04.2021 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Driver Helper
QCD
12.2020 - 03.2021
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
Lead Busser
Finka Table And Tap
06.2020 - 10.2020
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Customer Service Representative
CVS Pharmacy
02.2020 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED - Accounting
G.Homles Braddock
Miami, FL06.2021
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Mdnow Urgent Care
02.2024 - Current
Front Desk Receptionist
Marriot Hotel
04.2021 - 02.2024
Driver Helper
QCD
12.2020 - 03.2021
Lead Busser
Finka Table And Tap
06.2020 - 10.2020
Customer Service Representative
CVS Pharmacy
02.2020 - 06.2020
GED - Accounting
G.Homles Braddock
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