Anthony DiMichele
Kunkletown,PA
Summary
Dynamic IT and Business Analyst with over 8 years of proven experience in leading cross-functional teams and spearheading business transformation initiatives. Expertise in conflict resolution, project management, and data analysis enables effective translation of business requirements into actionable technical specifications, ensuring clear communication across stakeholders. Strong acumen for optimizing workflows and enhancing operational efficiency positions this professional to drive impactful results in future strategic roles. Committed to leveraging analytical skills and industry knowledge to foster innovation and support organizational growth.
Overview
14
14
years of professional experience
Work History
IT Business Analyst/PMO Analyst
SWIM USA
10.2022 - Current
- Coordinated change requests with minimal disruption to ongoing workstreams through efficient change management processes.
- Enhanced project efficiency by implementing PMO processes and best practices.
- Ensured timely completion of projects by monitoring progress, identifying roadblocks, and developing contingency plans.
- Improved stakeholder satisfaction by maintaining open lines of communication and providing regular project updates.
- Assisted in the development of training materials for new PMO Analysts to support consistent onboarding experiences across the organization.
- Supported successful project delivery by closely monitoring milestones, adjusting schedules as needed to meet deadlines.
- Promoted continuous process improvements by gathering feedback from stakeholders and incorporating lessons learned into future initiatives.
- Optimized resource utilization through careful analysis of team capacities and skill sets, assigning tasks accordingly.
- Streamlined communication between cross-functional teams for improved project coordination.
- Served as a trusted advisor to project managers, providing expert guidance on PMO methodologies and best practices for successful project execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Production Support Assistant Manager
Saucon Technologies Inc
01.2019 - 10.2022
- Facilitated customer support by resolving inquiries and troubleshooting issues effectively.
- Coordinated scheduling for internal meetings, optimizing time management for team productivity.
- Implemented streamlined processes for handling support tickets, enhancing response times and resolution rates.
- Trained new staff on software tools and best practices to improve operational efficiency in support services.
- Developed user guides and training materials to assist clients in navigating technical platforms seamlessly.
- Led cross-functional collaboration efforts to align support strategies with organizational goals and objectives.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
- Maintained detailed records of customer interactions, noting any trends or recurring issues for further analysis.
- Contributed to improvements in customer retention rates through exceptional service quality and relationship-building efforts.
Production Support Supervisor
Saucon Technologies Inc
05.2017 - 01.2019
- Drove resolution of complex technical issues, significantly enhancing team proficiency in advanced troubleshooting techniques.
- Directed all phases of software release testing (UAT), successfully guaranteeing product quality and maintaining high standards for data accuracy.
- Executed precise database queries and data manipulation tasks, adapting rapidly to evolving customer needs and meeting critical project deadlines.
- Coordinated and synchronized activities across multiple functional teams, resulting in streamlined workflows and measurable improvements in operational efficiency.
Assistant Manager
COACH Inc.
11.2011 - 05.2017
- Led team in achieving sales targets through effective training and mentorship.
- Developed operational strategies to enhance customer satisfaction and loyalty.
- Managed inventory levels, ensuring optimal stock availability and minimizing excess.
- Analyzed sales data to identify trends, informing strategic decision-making processes.
Education
Bachelor of Science - Information Sciences & Technology
Pennsylvania State University
University Park, PA12.2016
Bachelor of Science - Labor Studies and Employment Relations
Pennsylvania State University
University Park, PA06.2014
Associate of Arts - Communication Studies
Northampton Community College
Tannersville, PA06.2012
Skills
- Software Development Lifecycle (SDLC): Proficient in SDLC, Agile methodologies, performance optimization, and API integration
- Requirements & Testing: Skilled in requirements gathering, functional specifications, use case analysis, and User Acceptance Testing (UAT)
- Process Management: Experienced in Business Process Modeling and Change Management
- IT Project Management: Skilled in IT project management, stakeholder management, and client relations
- Communication & Documentation: Excellent verbal and written communication, effective client relations, and creation of support documentation
- Team & Collaboration: Strong team collaboration, teamwork, and team building skills
Timeline
IT Business Analyst/PMO Analyst
SWIM USA
10.2022 - Current
Production Support Assistant Manager
Saucon Technologies Inc
01.2019 - 10.2022
Production Support Supervisor
Saucon Technologies Inc
05.2017 - 01.2019
Assistant Manager
COACH Inc.
11.2011 - 05.2017
Bachelor of Science - Information Sciences & Technology
Pennsylvania State University
Bachelor of Science - Labor Studies and Employment Relations
Pennsylvania State University
Associate of Arts - Communication Studies
Northampton Community College
Courses
- Jan 2025 - Feb 2025: ITIL 4 Foundations, Udemy
- Jan 2024 - May 2024: Six Sigma Principles, Coursera
- Jan 2024 - May 2024: Six Sigma and Your Organization, Coursera
- Oct 2024 - Dec 2024: Foundations of Project Management, Coursera