ANTHONY DONNELL
Highlands Ranch,CO
Summary
A Hospitality Professional with 30 Years Experience in Operations with Demonstrated Success in Food and Beverage, Event Management, Event Operations, Room Operations and Sales Strategy. Successful at leveraging career experience to enhance organizational productivity and efficiency by effectively directing and supporting operations, services and standards.
Overview
23
23
years of professional experience
Work History
Franchise Owner Painter Bros of South Denver
Myself
Highlands Ranch, Colorado
05.2023 - Current
- Managed daily operations to ensure smooth franchise performance.
- Developed marketing strategies to promote local franchise visibility.
- Organized promotional events to attract new customers and boost sales revenue.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Maintained accurate accounts detailing revenue, expenses and payments to corporate office.
- Developed and implemented successful sales strategies to meet business goals.
General Manager
Blue Star Resorts
Castle Pines, CO
01.2022 - 03.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
General Manager
Aloft Hotel
Denver, Colorado
11.2020 - 01.2022
- Oversaw daily hotel operations to ensure exceptional guest experiences.
- Managed staff scheduling to optimize productivity and service levels.
- Implemented cost control measures to maintain budget compliance.
- Developed marketing strategies to promote hotel services and events.
- Conducted regular inspections to uphold cleanliness and safety standards.
Clubhouse Manager
The Ridge Castle Pines North
Castle Pines, Co.
02.2018 - 11.2020
- Oversee all Food and Beverage areas, ( Kitchen, Restaurant, Bar, Bev Carts)
- Improved Food Cost by 4.2 points in 2018 from previous year
- Improved Beverage Cost by 2 points in 2018 from previous year
- Increased local residential customer base other than golf cliental. ( based on increase was able to stay open throughout the entire year)
- Implemented communication tools to reach out to local residence through; next-door and local connection magazine.
- Developed Service Standards in all areas and training programs for seasonal associates
Independent Consultant, Specializing in Food & Beverage and Operations
Carver Hotel Group
01.2016 - 02.2020
- Implemented Brand Standards for all Food and Beverage Areas
- Increased SALT scores 11 points in a 3 month period
- Assisted in Kitchen Audit Preparation to achieve a 91 overall score
- Provided Leadership to identify and implement efficiency's to increase customer service and profitability
Director of Operations
Denver Marriott City Center 613 Rooms
04.2010 - 11.2014
- Oversee all Food and Beverage Areas, (Culinary, Restaurant, In-Room Dining, Lounge and Starbucks), Loss Prevention, Housekeeping, Front Office and Valet Parking
- Improved Food Cost from 2010 to present by 2.3%, equals to $144K in savings
- Improved Beverage Cost from 2010 to present by 3.1%, equals to $41K in savings
- Improved Productivity from 2010 to present by .40, equals to $781K in wage savings
- Improved House Profit Margin from 2010 to present by 1.3 points, (44.6%)
- Improved ADR from 2009 to present by $5 dollars
- Improved Average Check in Group and Local Catering by $5 dollars over last year
- Improved Total Outlet Revenue by $70K over last year
- AAA Four Diamond Hotel Recipient for 2011 and 2012
- Franklin Covey Breakthrough Leadership Champion
- Champion of the Food and Beverage Advisory Council for the Denver Market
- Regional Recruiting Cadre Member
- Managed Ballroom, Restaurant, Public Space and Room Renovations.
Director of Food and Beverage
Denver Marriott City Center 613 Rooms
10.2005 - 04.2010
- Responsible for Banquets, Event Management, Audio Visual, Culinary, Restaurant, Lounge, In-Room Dining and Starbucks
- Improved Food Cost by .7 to budget in 2008 and .9 to year end of 2007
- Improved Beverage Cost by 3 points, from 2007 to 2009
- Improved Event Satisfaction Scores in Event Phase 4.4 points, Overall satisfaction 2.6 points, Planning Phase 2.9 points and Billing 7.5 points in 2008 over 2007
- Improved Quality of Service scores in Restaurant by 2.6 points, In-Room Dinning by 1.3 points and Lobby/Hotel Bar by 4.4 points in 2009 over 2008
- Improved Associate Engagement Scores in all Food and Beverage areas by a minimum of 10 points
- Managed the preparation of Quality of Assurance audits in 2006 through 2009 achieving 97 percent
- Cross-trained in Room Operations include Front Office, Housekeeping and Revenue Management Strategies.
- Supervised a team of 10 managers and 100 associates.
Director of Event Operations
San Francisco Marriott Marquis 1200 Rooms
10.2002 - 10.2005
- Managed the Banquet and Event Services Team, consisting of Fifteen Management Direct Reports and Over Two Hundred Associates
- Actively involved with the Implementation and Adherence of the Collective Bargaining Agreement between the Hotel and Union Local 2
- Responsible for the Pre-Planning and Execution of High Profile Local/Social Events and Conventions varying in size with up to 7,000 guests in attendance
- Increased Event Satisfaction Scores by 26 points in 2004 over 2003
- Managed Banquet and Event Operations revenue of $21 million, 5% increase from 2002 through 2005
- Managed a 100,000 square feet of meeting space.
Education
High School Diploma -
Andrew Hill High School
Skills
- Leadership/communication skills
- Budgeting expertise
- Employee relations
- Self-motivated
- Time Management
- Customer Relations
- Service Quality Improvement
- Staff Motivation
- Team Building
- Result-oriented
Accomplishments
Staff Development:
- Launched well-received program of professional development courses for all staff.
- Mentored and coached associates resulting in a 5 point increase in Hotel Staff and Event Service Scores.
Skills
Leadership Excellence Program, Foundations of Leadership, Impact to Leadership, Trainer Certification Level 2, PMS, MARSHA, LMS
TIPS Trainer Certified Over 100 Marriott Associates Food Safety and Sanitation (Serv Safe)
Timeline
Franchise Owner Painter Bros of South Denver
Myself
05.2023 - Current
General Manager
Blue Star Resorts
01.2022 - 03.2023
General Manager
Aloft Hotel
11.2020 - 01.2022
Clubhouse Manager
The Ridge Castle Pines North
02.2018 - 11.2020
Independent Consultant, Specializing in Food & Beverage and Operations
Carver Hotel Group
01.2016 - 02.2020
Director of Operations
Denver Marriott City Center 613 Rooms
04.2010 - 11.2014
Director of Food and Beverage
Denver Marriott City Center 613 Rooms
10.2005 - 04.2010
Director of Event Operations
San Francisco Marriott Marquis 1200 Rooms
10.2002 - 10.2005
High School Diploma -
Andrew Hill High School
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