Anthony Dono

• Supervised staff of 25 in day-to-day activities.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Monitored electricity, gas and water systems for proper function to minimize costs.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
• Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
• Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
• Reviewed and oversaw construction and renovation projects.
• Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.

Manage all aspects of a small package predelivery sort and load operation. Manage all facets of facility services including Custodial personnel and Plant Engineering Mechanics. Responsibilities include New Hire On-boarding process, Safety and Compliance Training, Planning and Managing Staffing, Mentoring, Workforce Accountability for Attendance, Performance, etc., for  both Management and Union Employees, Ensuring adherence to Company Methods, Policies and Procedures, Maintain a Safe Work Environment (Utilizing Best Practices, Audits, Observations and Co-chaired Safety Committees), Investigate injuries/Develop Prevention Activities, Develop Strategic Action Plans to Ensure Satisfactory Performance in all Areas of the "Balanced Scorecard". Ensure that Building Appearance Standards  are met and Daily Facility Equipment Condition Reports are Performed, Schedule Repairs as Required. Coordinate with Outside Vendors to Schedule Hazardous Waste and Snow Removal. Achieved #1 District Ranking for 2016 in my assignment to the 43rd Street 4th floor Preload. Achieved #4 District Ranking for 2015  in my assignment to the Elmsford, NY Preload. 

Manage all aspects of a small package delivery operation. Held multiple assignments managing operations that serviced the ever changing, extremely challenging environment in Manhattan, NY. Responsibilities included New Hire On-boarding process, Safety and Compliance Training, Planning and Managing Route/Staffing Levels, Workforce Accountability for Attendance, Service and Performance, etc., (for both Management and Hourly Employees), Ensuring Adherence to Company Methods, Policies and Procedures, Maintain a Safe Work Environment (Utilizing Best Practices, Audits, Observations and Co-chaired Safety Committees), Investigate Injuries/Auto Crashes and Develop Prevention Activities, Develop Strategic Action Plans to Ensure Satisfactory Performance in all areas of the "Balanced Score Card".  Achieved best "Peak Season Cost per Piece" in the 43rd Street Division during my assignment to the Lenox Center in 2010.  Achieved #4 District Ranking in 2011 and #1 Ranking in 2012 during my assignment to the Battery Center in the Manhattan South Division.  

Reduce damages and therefor mitigate "churn" by auditing various UPS facilities. These audits would assess package handling, flow control and overall set up and design of facilities. Report audit results with Division  and District staff. Visit "high" claim accounts to evaluate product packaging, recommend alternatives and work with the package testing lab for solutions.

Manage a group of Customer Service Account Executives. Ensure that volume and revenue goals were met. Mitigate "churn" and claims via team customer visits.

Develop and maintain customer relationships, attain volume and revenue goals. Troubleshoot service, billing and claims issues.

Interview, Hire and train new employees in accordance with Corporate On-boarding procedures. Anticipate and maintain appropriate staffing levels for "inside' and "on-road" operations. Investigate/Resolve mployee concerns/grievances. Communicate new Company Policies and Procedures to front line management and hourly employees.

Manage a group of 15 - 20 drivers ensuring compliance with all company policies and procedures including safety, service, performance, cost, attendance and appearance. 

Deliver and pickup customer packages in a safe and efficient manner utilizing company methods and procedures.