Anthony Donofrio
Sussex,NJ
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
09.2020 - 01.2024
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Streamlined store operations for increased efficiency through regular review and improvement of processes.
- Boosted sales performance with targeted marketing strategies and promotions.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
Department Supervisor
Lowes Home Improvment
04.2015 - 08.2020
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
Sales Specialist
Lowes Home Improvment
03.2011 - 08.2015
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Daycare Owner/Operator
Family First
03.2007 - 09.2011
- Increased enrollment rates by implementing innovative marketing strategies and community outreach programs.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
Store Owner
Lafayette Deli
07.1990 - 08.2005
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
Education
Associate of Science - Electrical Mechanical Engenere
Union County College
Cranford, NJ05.1986
Skills
- Store Organization
- Stock Management
- Business Development
- Department Oversight
- Store Opening and Closing
- Performance Evaluations
- Hiring and Training
Timeline
Assistant Store Manager
Lowes Home Improvment
09.2020 - 01.2024
Department Supervisor
Lowes Home Improvment
04.2015 - 08.2020
Sales Specialist
Lowes Home Improvment
03.2011 - 08.2015
Daycare Owner/Operator
Family First
03.2007 - 09.2011
Store Owner
Lafayette Deli
07.1990 - 08.2005
Associate of Science - Electrical Mechanical Engenere
Union County College