Anthony Douglas
Anderson,South Carolina
Summary
Well-trained Assistant Restaurant Manager promoting nine years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Wendy's
01.2022 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed daily sales figures and developed strategies to increase sales.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Identified team weak points and implemented corrective actions to resolve concerns.
Store Manager
Dollar General
02.2018 - 01.2022
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed inventory control, cash control, and store opening and closing procedures.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Completed point of sale opening and closing procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Approved regular payroll submissions for employees.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Manager
Palmetto Pizza
01.2015 - 02.2018
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate of Science - Business Management
Southern New Hampshire University
Hooksett, NH05.2016
High School Diploma -
Seneca High School
Seneca, SC06.2014
Skills
- ServSafe Food Manager
- Inventory Management/Inventory Control
- Managing Reservations and Large Parties
- Investigating Complaints/Conflict Resolution
- Operations Management
- Catering Services/Sales and Marketing/Managing Deliveries
- Training and Onboarding/Performance Evaluations
- Employee/Customer Retention
- Strategic Planning/Anticipating Problems
- Staff Training and Development
- Food plating and presentation/Wine and beverage knowledge
- Employee Supervision/Staff Assessments
- FOH and BOH Management
- Food Safety Compliance/ServSafe/Health Code Compliance
- Guest Relations/Customer Assistance
- Building Maintenance/Sanitation
- Payroll Administration
- Delegating Assignments and Tasks
- Opening and closing procedures
- Coaching and Mentoring/Team Leadership
- Liquor Law Compliance
- Recruitment and hiring
- Profitability Optimization/Portion Control
- Work Planning and Prioritization
- Collaboration and Teamwork/Relationship Building
- Employee Scheduling/Recruitment/Labor Control
- Supply Ordering and Management/Cost controls
Certification
- ServSafe Certified, Wendy's - 2024-2029
Timeline
Assistant Restaurant Manager
Wendy's
01.2022 - Current
Store Manager
Dollar General
02.2018 - 01.2022
General Manager
Palmetto Pizza
01.2015 - 02.2018
Associate of Science - Business Management
Southern New Hampshire University
High School Diploma -
Seneca High School