Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Driskell

Las Vegas,NV

Summary

Knowledgeable with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.

Overview

9
9
years of professional experience

Work History

Call Center Representative

Sitel Group
03.2022 - 12.2023
  • Documented and escalated complex issues to ensure timely resolution and maintain customer satisfaction.
  • Provided product knowledge support to customers, improving overall understanding of services offered.
  • Collaborated with team members to develop process improvements that streamlined call handling procedures.
  • Monitored call quality regularly, providing feedback to peers for continuous improvement in performance.

Package Handler

FedEx Ground
07.2021 - 02.2022
  • Inspected packages for damage or discrepancies, maintaining accuracy in order fulfillment.
  • Coordinated with team members to streamline workflow and enhance productivity during peak periods.
  • Followed safety regulations to maintain safe work environment.
  • Monitored inventory levels, assisting in restocking efforts to meet daily operational demands.

Warehouse Associate

Amazon Fulfillment Center
03.2019 - 06.2021
  • Loaded and unloaded delivery trucks, ensuring accurate shipment processing.
  • Maintained cleanliness and safety standards throughout the warehouse environment.
  • Participated in training sessions to learn proper handling of hazardous materials.
  • Collaborated with team members to streamline order fulfillment processes.
  • Adapted quickly to new tools and systems, enhancing overall operational efficiency.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Front End Associate

Smiths Food And Drug
09.2017 - 02.2018
  • Delivered exceptional customer service by assisting shoppers with product inquiries and locating items.
  • Maintained organized and efficient merchandise displays to enhance shopping experience.
  • Collaborated with team members to ensure timely stock replenishment on shelves.
  • Trained new associates on store policies, procedures, and customer engagement techniques.

Customer Support Agent

Alorica
05.2016 - 07.2017
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to streamline workflows and improve response times for customer requests.
  • Analyzed customer feedback to identify trends and recommend process improvements for enhanced satisfaction.
  • Developed knowledge base articles to assist customers in troubleshooting common issues independently.

Customer Service Associate

Walmart
01.2015 - 04.2016
  • Resolved customer inquiries and complaints, ensuring high satisfaction levels.
  • Assisted in training new associates on company policies and customer service protocols.
  • Streamlined checkout processes, reducing wait times for customers during peak hours.
  • Collaborated with team members to maintain a clean and organized sales floor.

Education

High School Diploma -

George Washington Prep High School
Los Angeles, CA
06-2011

Skills

  • Teamwork and collaboration
  • Customer service
  • Complaint resolution
  • Multitasking
  • Critical thinking
  • Computer proficiency

Timeline

Call Center Representative

Sitel Group
03.2022 - 12.2023

Package Handler

FedEx Ground
07.2021 - 02.2022

Warehouse Associate

Amazon Fulfillment Center
03.2019 - 06.2021

Front End Associate

Smiths Food And Drug
09.2017 - 02.2018

Customer Support Agent

Alorica
05.2016 - 07.2017

Customer Service Associate

Walmart
01.2015 - 04.2016

High School Diploma -

George Washington Prep High School

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