ANTHONY DUDUM

• Achieved recognition as Smile of the Month recipient for exceptional service
• Maintained top 5 ranking in customer service twice, consistently exceeding

customer excecrations

• Certified cooking expert ensuring food quality, safety, taste, and adherence to company standards
• Supervised day-to-day operations, including managing shifts, to meet performance, quality, and service expectations
• Developed strong operational and leadership skills, successfully running shifts and ensuring smooth operations during peak hours
• Fostered a positive work environment, maintaining strong working relationships with associates and customers
• Demonstrated exceptional money-handling and checkout skills, including daily morning asset protection, verifying top and bottom safes, dropping deposits, and identifying discrepancies
• Skilled in identifying counterfeit bills, ensuring accuracy and security in all financial transactions
• Maintained a clean, safe, and organized store environment to enhance the

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• Consistently upheld company standards, contributing to a high-performance team and positive customer satisfaction ratings
• Certified host premium for excellent customer service and attention to detail in the dining room.
• Proficient in opening procedures, including money handling, asset protection, inventory counts, order sheets, and food safety checks (temperatures).
• Skilled in closing procedures, such as cleaning grills, disassembling equipment, shutting off breakers, setting alarms, and managing dishes.
• Experienced in early morning cleanup, including scrubbing floors, boiling fryers, organizing deliveries, deep cleaning dining rooms and bathrooms, performing detailed lot checks, and maintaining locker rooms.

• Data Entry
• Front Desk Operations
• Customer Service
• Guest Relations
• Reservation Management
• Maintenance Coordination
• Problem Resolution
• Multitasking
• Communication
• Billing and Payment Processing
• Hospitality Software (e.g., PMS systems)
• Check-in/Check-out Procedures
• Concierge Services
• Upselling and Promotions
• Team Collaboration