ANTHONY DUDUM
San Francisco
Summary
Hardworking and dedicated individual with a strong interest in public service and emergency response. Experienced in leading teams, staying calm under pressure, and working in fast-paced environments. Certified in CPR and FEMA emergency response courses, with a background in leadership, community involvement, and physical conditioning. Passionate about serving others and committed to pursuing a career as a firefighter to make a meaningful difference in people’s lives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate / Shift Manager
In-N-Out Burger
05.2018 - Current
- Supervised high-volume operations, managing 30+ staff during peak hours
- Recognized as Smile of the Month for outstanding customer service
- Ranked top 5 twice for overall customer satisfaction companywide
- Trained in food safety, emergency response, and asset protection
- Led conflict resolution between staff and customers while maintaining composure
- Oversaw opening and closing procedures, inventory checks, and emergency lock-up
- Expert in financial accountability, detecting counterfeit bills, and securing daily deposits
- Maintained high sanitation standards in line with health and safety protocols
- Proficient in early morning delivery prep, deep cleaning, and equipment management
- Certified Host Premium for excellence in guest service
Front Desk Agent
Park Pointe Hotel
06.2015 - 08.2017
- Handled guest check-in/out, billing, and reservations using PMS software
- Resolved guest issues and coordinated with maintenance under pressure
- Provided concierge services, promoting safety and trust for visiting guests
- Multitasked across communication lines while maintaining professional demeanor
Education
Bachelor of Science - Business: General Business
San Francisco State University
San Francisco, CAAssociate of Science - Administration of Justice
College of San Mateo
San Mateo, CA05.2022
High School Diploma - undefined
Capuchino High School
San Bruno, CA05.2020
Skills
- Leadership
- Strong Work Ethic
- Crisis Management
- Situational Awareness
- Adaptability
- Safety & Risk Management
- Team Building
- Conflict Resolution
- Physical Endurance
- CPR & First Aid
- Resilience
- Communication
- Strategic Problem-Solving
- De-escalation Techniques
- Operational Excellence
- Mentorship
- Time Management
- Stress Tolerance
- Manual Dexterity
- Public Interaction
Certification
- FEMA IS-5.A: Introduction to Hazardous Materials
- FEMA IS-100: Introduction to the Incident Command System
- FEMA IS-200: Basic Incident Command System for Initial Response
- FEMA IS-201: Forms Used for the Development of the Incident Action Plan
- FEMA IS-2200: Basic Emergency Operations Center Functions
- FEMA IS-317: Introduction to Community Emergency Response Teams (CERT)
- FEMA IS-700: National Incident Management System (NIMS)
- FEMA IS-800: National Response Framework (NRF)
- CPR Certified
LANGUAGES
English – Native
Spanish – Limited Working Proficiency
Hobbies and Interests
Gym & Fitness, Sports, Community Service, Fire Science, Public Safety, Leadership Development, Emergency Training, Mentoring Youth, Family & Friends, Plumbing
Timeline
Associate / Shift Manager
In-N-Out Burger
05.2018 - Current
Front Desk Agent
Park Pointe Hotel
06.2015 - 08.2017
Associate of Science - Administration of Justice
College of San Mateo
High School Diploma - undefined
Capuchino High School
Bachelor of Science - Business: General Business
San Francisco State University
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