Anthony Dunn

• Supervised programming and administrative facets of homeless drop in center for Men, women and children, many with dual diagnoses and addictions.
• Partnered with local organizations to expand access to social and community services and out reach programs.
• Established and maintained relationships with key stakeholders in the community.
• Assessed community needs and identified resources for social and community service programs.
• Implemented strategies to increase public awareness of social and community service programs.
• Analyzed trends and data to inform decision-making and program development.
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Spearheaded fundraising efforts to support social and community service initiatives.
• Participated in community events to promote services and engage with public.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Managed volunteer programs focused on providing community services to underserved populations.
• Described procedures, requirements, and benefits to clients and interested parties.
• Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
• Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
• Participated in trainings and seminars to improve skills set and knowledge.
• Acted as mandatory reporter of abuse.
• Answered high volume of calls and provided assistance through effective listening and question response skills.
• Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
• Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
• Assessed barriers, strengths and needs of each family and worked quickly to remediate.
• Processed applications and followed strict procedures to keep sensitive data confidential.
• Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
• Met with clients to conduct assessments of current situations and establish what needs to address.
• Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
• Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Assisted with writing job postings and job descriptions for boards.
• Improved organizational filing systems for confidential Client records, resulting in improved accessibility and efficiency.
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Conducted performance reviews and provided feedback to managers on client performance.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Coordinated individual duties after careful evaluation of each Clients skill level and knowledge.
• Monitored front areas so that questions could be promptly addressed.
• Kept high average of performance evaluations.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Built highly-efficient Volunteer team consisting of 10 Volunteers through ongoing coaching and professional development opportunities.

• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
• Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
• Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Cared for Clients and delivered high-quality support to meet needs.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Documented patient information and care activities in electronic health record.

Prestige Scholarship