Anthony Dupler
Lithopolis,OH
Summary
Proven track record in enhancing accounts receivable efficiency and fostering strong client relations at Carlile Patchen & Murphy LLP. Proficient in relationship building, ensuring meticulous attention to detail in financial reconciliations and client communications.
Overview
10
10
years of professional experience
Work History
Accounting- AR Specialist
Carlile Patchen & Murphy LLP
01.2021 - Current
- Responsible for adjusting pre-bills and generate final invoices for firm clients.
- Daily deposit reporting and cash application of all forms: manual checks, ACH, wires, and cash.
- Communicate effectively with internal and external clients concerning AR issues.
- Support all members of CPM in regards to ad hoc accounting requests, while meeting exceptional turnaround.
- Backup controller in reconciling bank accounts to accounting software and general ledger.
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Improved accounts receivable efficiency by implementing new strategies for faster payment and processing old AR.
- Identified, researched, and resolved billing variances to maintain system accuracy.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed monthly reconciliation schedules for assigned accounts.
- Maintained accurate financial records by reconciling AR accounts, resolving discrepancies, and updating system data regularly.
- Enhanced cash flow through prompt follow-up on overdue invoices and regular communication with clients.
- Managed a high volume of customer accounts while maintaining strict attention to detail, ensuring all transactions were accurately recorded and documented.
- Maintained account accuracy by reviewing and reconciling checks on a daily basis.
Accounting - AP Specialist
Carlile Patchen & Murphy LLP
07.2018 - 01.2021
- Responsible for all firm payables with checks and balances: Gatekeeper for management policies.
- Conduct conflict searches prior to opening new client records, and update as necessary.
- Matched invoices to checks, obtained signatures for checks and distributed checks accordingly.
- Reconciled vendor statements and researched and corrected discrepancies.
- Reviewed invoices for appropriate documentation and approval before processing payments, mitigating risks of unauthorized transactions.
- Processed employee expense reports for reimbursement, verifying accuracy and compliance with company policies.
- Assisted with month-end closing procedures, while collaborating to ensure timely financial reporting.
- Created and updated process documentation to ensure better onboarding content for future talent.
- Provided exceptional customer service to both internal departments and external vendors, fostering positive working relationships.
Recruiter
Ohio Christian University
01.2018 - 07.2018
- Deliver multiple outbound calls, emails, and texts to prospects and applicants for OCU's online degree programs.
- Communicate empathetically while also providing steps and resources to help potential students reach their goal.
- Encourage, engage, and generate leads while assisting and developing relationships with students.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent experience.
Rapid Response Rep III
Nationwide
04.2017 - 01.2018
- Subject matter expert in licensing, and aided in questions surrounding commissions, contracts, and compliance.
- Deliver exceptional customer service for producers by sympathizing, providing next steps, and taking appropriate actions.
- Continuously improve processes by eliminating duplicate work, and suggesting actions that relieve agent frustrations.
- Index work items (emails and forms) across multiple channels on a daily basis to ensure best turnaround time for agents.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
Sr Licensing Technician
Nationwide
10.2015 - 04.2017
- Strong point of contact for exclusive agents in helping them with questions pertaining to licensing.
- Maintain agent records and adhere to compliance standards set by Nationwide and state government.
- Correspond with multiple internal channels ranging in leadership positions to gain understanding and support.
- Participated in quality assurance initiatives aimed at optimizing licensing support services.
- Collaborated with team members to maintain accurate records and expedite licensing approvals.
- Assisted in drafting and updating policies and procedures related to licensing standards and practices.
- Expedited processing times by identifying common bottlenecks in the workflow; implemented targeted solutions that improved overall efficiency.
Technician (NF Sales - Fast Lane Sales Support)
Nationwide
04.2014 - 10.2015
- Attain a variety of NF product information, along with customer-focused problem solving skills.
- Relationship and team building to deliver exceptional customer service to ur clients.
- Over 72 administrative tasks for our internal partners.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
Bachelor of Science - Communications
Ohio University
Lancaster, OH05.2013
Associate of Applied Science - Visual Communications
Columbus State Community College
Columbus, OH12.2010
Skills
- Relationship Building
- Strong client relations skills
- Client Communication
- Finance
- Attention to Detail
- Excellent Communication
- Critical Thinking
- Organizational Skills
Timeline
Accounting- AR Specialist
Carlile Patchen & Murphy LLP
01.2021 - Current
Accounting - AP Specialist
Carlile Patchen & Murphy LLP
07.2018 - 01.2021
Recruiter
Ohio Christian University
01.2018 - 07.2018
Rapid Response Rep III
Nationwide
04.2017 - 01.2018
Sr Licensing Technician
Nationwide
10.2015 - 04.2017
Technician (NF Sales - Fast Lane Sales Support)
Nationwide
04.2014 - 10.2015
Bachelor of Science - Communications
Ohio University
Associate of Applied Science - Visual Communications
Columbus State Community College
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