Anthony Duruiheoma
Charlotte,NC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Capital Airlines. Skilled in problem-solving and workload management, I excel in client relationship building and logistical coordination. Achieved significant improvements in service quality and operational efficiency, demonstrating professionalism and a commitment to continuous improvement.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Self Employed Services
08.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Assessed performance metrics after each completed assignment to identify areas for improvement moving forward.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Lot Attendant Executive
BMW Rockville
10.2019 - 11.2020
- Achieved consistent compliance with local regulations through proactive planning and thorough documentation practices.
- Conducted regular inventory audits to maintain accurate records of vehicles on the lot.
- Coordinated with security personnel to maintain a secure premises for both employees and customers'' vehicles.
- Monitored employee performance metrics, providing ongoing coaching for continuous improvement in service quality.
- Collaborated with sales team to facilitate efficient vehicle movement for optimal showroom display.
- Conducted regular safety drills and trainings to uphold high standards of workplace safety at all times.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Drove automobiles to other dealerships or vendors for pickups and deliveries..
- Picked up and delivered customers using dealership vehicles.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Premium Guests Manager
Sheraton Hotels & Towers
07.2014 - 08.2016
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Interacted with high profile guests and also ensuring customer satisfaction.
Station Manager
Capital Airlines
02.2009 - 05.2012
- Exceeded company standards for excellent customer service by consistently receiving positive feedback from passengers on post-flight surveys.
- Enhanced customer satisfaction by providing timely and efficient airline services to passengers.
- Contributed to increased passenger loyalty by consistently delivering a positive, memorable travel experience for all customers.
- Participated in ongoing training programs to continuously improve knowledge of airline policies, procedures, products, and services offered.
- Streamlined boarding processes for quicker turnaround times and improved flight punctuality.
- Demonstrated adaptability by successfully transitioning between different roles within the airline services industry as needed.
- Resolved customer complaints by listening to grievances, determining causes and deciding best solution.
- Demonstrated strong problem-solving skills by effectively resolving conflicts or issues that arose during flights or at the airport terminal.
- Played an integral role in the successful launch of new flight routes by participating in promotional events and providing exceptional service during inaugural flights.
Education
Bachelor of Arts - English Language And Literature
Obafemi Awolowo University
Ile-Ife, Osun State, Nigeria.11.1995
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Problem-Solving
- Multitasking Abilities
- Analytical Thinking
- Safety Compliance
- Relationship Building
- Logistics Coordination
- Team building
- Professionalism
- Continuous Improvement
Timeline
Independent Contractor
Self Employed Services
08.2022 - Current
Lot Attendant Executive
BMW Rockville
10.2019 - 11.2020
Premium Guests Manager
Sheraton Hotels & Towers
07.2014 - 08.2016
Station Manager
Capital Airlines
02.2009 - 05.2012
Bachelor of Arts - English Language And Literature
Obafemi Awolowo University